Nashville,TN,USA:Supervisor Customer Service-BNA-Quick Hire!

Southwest Airlines, a leader in the airline industry, is renowned for its commitment to providing friendly, reliable, and affordable air travel. With a focus on creating a stable work environment that fosters equality, personal growth, and creativity, Southwest Airlines continuously innovates to enhance operational effectiveness and customer satisfaction. The company places a strong emphasis on respect and care, ensuring that employees embody these values both internally and externally toward customers. Recognized for its unique corporate culture often referred to as "The Southwest Way," the airline nurtures an inclusive workplace that values diversity, employee engagement, and continuous learning. This specific opportunity is for the role of Customer Service Supervisor within Southwest Airlines' Ground Operations department, based in Tennessee. The role is primarily focused on managing and training various airport operations teams including Customer Service Agents, Operations Agents, and Skycaps to ensure smooth station activities. As the leader of airport customer service operations, the supervisor plays a pivotal role in maintaining safety, compliance with regulatory procedures, and the achievement of operational goals. This multifaceted role requires the ability to shift quickly between different tasks, making strategic decisions and communicating effectively to lead and support the team. Customer Service Supervisors at Southwest Airlines have the opportunity to work shifts based on seniority which can include early mornings, late evenings, weekends, and holidays. This is a full-time position with pay ranging from $34.94 to $36.39 per hour, dependent upon qualifications and experience; opportunities for overtime and shift premiums are also available. Eligible leadership positions may further receive discretionary bonuses. Southwest Airlines offers a comprehensive benefits package that includes access to free flights on any open seat for employees and their eligible dependents, a competitive retirement savings plan with a dollar-for-dollar match of up to 9.3% of eligible earnings, and potential profit-sharing contributions. The health plan coverage starts from the first day of employment with an opportunity to enroll within 30 days, ensuring retroactive coverage from the first date. The role demands active collaboration with multiple airport departments to maintain on-time performance, morale, and customer satisfaction. Supervisors respond directly to customer questions and complaints while overseeing daily airport operations to maintain a safe and legally compliant environment. The position includes responsibilities such as monitoring training compliance, building bids aligned with goals, administering labor contracts, and ensuring appropriate use of overtime. It requires a hands-on leadership style along with excellent communication, operational forecasting, administrative, and problem-solving abilities. Candidates must be U.S. citizens or authorized to work in the U.S., with no sponsorship available. The role requires obtaining airport security credentials such as a SIDA badge and Ground Security Coordinator qualification as well as compliance with Department of Transportation drug and alcohol programs. Physical demands include the ability to lift and move heavy items, work in various weather conditions, and perform activities requiring bending, climbing, and prolonged sitting or standing. This role emphasizes adherence to appearance standards and attendance policies as part of the company's professional culture. Southwest Airlines prioritizes fair hiring practices and welcomes applicants without discrimination based on race, color, religion, gender identity, or any legally protected status. The Supervisor Customer Service position offers an enriching career path within a company that values leadership development, employee recognition, and commitment to public safety and customer satisfaction. Overall, this role offers a dynamic and rewarding opportunity to contribute to one of America's most respected airlines while enjoying robust pay, benefits, and work-life balance opportunities.

• Must be at least 18 years of age
• Must maintain a well-groomed appearance per company standards
• Ability to lift and move items of 70 pounds or more regularly
• Ability to work in outdoor and inclement weather conditions
• Ability to perform work duties from limited space workstation for extended periods
• Ability to communicate in English effectively
• Must comply with company attendance standards
• No current or future work authorization sponsorship available
• Must have been a resident of Tennessee