New Full Time Lead Airport Agent-Customer Service @ Envoy Air Inc. in

Envoy Air is a prominent regional airline and a wholly owned subsidiary of American Airlines Group, dedicated to providing exceptional air travel experiences across the United States. As a trusted partner within the extensive American Airlines network, Envoy Air is known for its commitment to safety, reliability, and outstanding customer service. The company operates a large fleet of regional jets, connecting smaller communities to major hubs, and supporting thousands of passengers daily with dependable and efficient service. Envoy Air’s mission centers on delivering top-tier service while fostering a supportive work environment where employees can thrive and grow their careers. The company places great importance on stability, security, and continuous growth, making it an excellent place for aviation professionals seeking long-term career opportunities. Working at Envoy Air means joining an elite team of professionals in a fast-paced but stable airline environment, where commitment to excellence is valued and employees are encouraged to develop their skills. The company offers a comprehensive range of benefits, including amazing employee flight privileges within the entire American Airlines global network, extensive training and development programs designed to advance your career, and competitive health and life benefits tailored to your location. With a newly updated pay rate of $18.08 per hour, Envoy Air is dedicated to rewarding its employees fairly while providing opportunities for personal and professional growth. The position available is designed for highly motivated individuals eager to excel in the airline industry by providing friendly, efficient service that exceeds customer expectations. The role involves promoting and selling air travel through American Eagle, American Airlines, or contracted carriers, and requires strong organizational skills to manage passenger itineraries, fare computations, ticketing, baggage handling, and other essential tasks. This position demands a balance of excellent interpersonal skills, attention to detail, and physical capability, as the job includes assisting passengers, operating mobile mechanical jet bridges, and ensuring safety in active airport environments. Candidates will engage in a variety of duties such as escorting passengers safely to and from aircraft, completing flight close-out procedures with accuracy, conducting observations, administering local training programs, and supporting management with administrative tasks. The role emphasizes teamwork as well as individual responsibility, requiring the ability to manage supplies, maintain inventory controls, handle customer correspondence, and address operational discrepancies. Additionally, the job involves physical activity such as standing for extended periods, lifting baggage up to 75 pounds, and operating equipment safely. Envoy Air seeks individuals who are adaptable and ready to work flexible schedules, including rotating shifts across days, nights, weekends, holidays, and overnight hours. The airline values candidates who show commitment to excellent attendance, are customer-focused, detail-oriented, and comfortable with technology. Fluency in English is required, with Spanish language skills considered a plus in some locations. Previous customer service experience, training, or curriculum development background, and proficiency in Microsoft Word and Excel are preferred but not mandatory. Envoy Air also ensures an inclusive hiring process that values diversity and equal employment opportunities for minorities, women, veterans, and people with disabilities.

• Minimum age 18
• High school diploma, GED, or international equivalent
• Willing and able to work rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off
• Flexible to work additional hours with short notice
• Must be able to carry, bend, lift, and turn with bags and items up to 75 lbs
• Customer focused and detail oriented
• Comfortable with computers and able to learn new programs
• Fluent in English reading, writing, speaking, and understanding
• Legal right to work in the United States
• Ability to communicate verbally and in writing
• Strong organizational and interpersonal skills preferred
• Above average attendance preferred
• Ability to read, write, fluently speak, and understand Spanish preferred in some locations
• One year of customer service experience preferred
• Prior training or curriculum development experience preferred
• Experience using Word and Excel preferred
• Must have TSA-acceptable identification for business travel