Murfreesboro,TN,USA:Guest Services Representative-Quick Hire!

Uptown Suites is a distinguished hotel brand known for offering exceptional value and memorable guest experiences through meticulous attention to small details that create significant impact. As part of the hospitality industry, Uptown Suites prides itself on a diverse and inclusive culture, fostering an environment where employees feel supported and empowered to deliver outstanding service. The company values its staff as the cornerstone of its success, recognizing that a hardworking and dedicated team is essential to maintaining standards of excellence and guest satisfaction across its properties. The role of Guest Services Representative at Uptown Suites is pivotal in embodying the brand’s promise of superior guest service. This position is integral to the front office operations and requires a professional, courteous, and efficient approach to assisting guests throughout their stay. The Guest Services Representative handles all front office functions, including check-ins, check-outs, managing reservations, and addressing guest concerns promptly. When the General Manager is not present, this role requires stepping up to cover various managerial duties such as supervising property staff, handling bank deposits, and ensuring compliance with safety and security protocols. This role demands proficiency in front office systems and excellent interpersonal communication skills as it serves as the primary face of the hotel for guests. Flexibility is key, as the Guest Services Representative must be available to manage guest and operational concerns at any time. The position offers a friendly workplace environment supportive of career growth and development, along with competitive health benefits and flexible work schedules. This full-time role is ideal for candidates with a passion for hospitality and the desire to contribute to a team-oriented, guest-focused hotel setting. The company provides comprehensive training programs to ensure onboarding is smooth and that employees have the resources needed to excel in their roles. The importance of maintaining a clean, organized, and welcoming front office is strongly emphasized, reflecting the commitment to creating a positive and memorable guest experience at Uptown Suites.

• High school diploma or equivalent
• proficiency with computer operating systems
• strong communication skills
• ability to work flexible long hours
• ability to handle multiple tasks in stressful environments
• ability to lift and move up to 25 pounds occasionally
• valid driver’s license and proof of insurance for local travel
• ability to stand for eight hour shifts
• ability to work indoors on hard and carpeted surfaces