Montgomery,AL,USA Aviation($18-$27/hr) | Hiring

Our company is a well-established, customer-focused hotel recognized for delivering superior guest experiences and providing exceptional hospitality services. We prioritize a friendly, courteous, and efficient service environment that ensures every guest feels welcomed and well-cared-for from the moment they arrive until they depart. As a prominent player in the hospitality industry, we continuously strive to enhance operational efficiency, maximize room revenue, and maintain a high level of guest satisfaction. Our commitment to excellence has made us a preferred destination for travelers who value comfort, professionalism, and personalized attention. The role of Front Office Manager is pivotal in sustaining the high standards of service that our guests expect. This position demands a dynamic, organized, and highly customer-oriented professional who can adeptly manage the front desk operations, guest services, and related administrative functions. The Front Office Manager supervises front desk personnel and is responsible for ensuring smooth communication between guests and hotel departments such as housekeeping and management. This individual must be capable of handling guest inquiries, resolving complaints promptly and efficiently, and motivating the team to deliver superior performance. This full-time role requires leadership skills to coach, counsel, and discipline team members while maintaining a positive and productive work environment. The Front Office Manager must be proficient with hotel management software and various computer applications, including Microsoft Word, Excel, PowerPoint, and database systems. The position also involves preparing schedules based on business forecasts, payroll budgets, and productivity needs to optimize staffing and resource allocation. Key responsibilities include maximizing room revenue by closely monitoring daily room status, handling billing accurately to ensure no-show revenue is captured, and executing all front desk and PBX duties when necessary. This manager maintains safety deposit box standards, manages key control systems, and enforces hotel policies fairly and consistently. A strong emphasis is placed on emotional intelligence—remaining composed under pressure, engaging guests with warmth, anticipating their needs, and fostering a respectful multicultural environment. Education and experience are important for success in this position; ideally, candidates will have at least three years of professional experience in customer service, administration, human resources, legal, education, training, finance, or a business-related field. Experience in hotel management and front office operations is highly preferred. Candidates should possess excellent communication skills in both oral and written formats and demonstrate strengths in mathematics, statistics, organization, creativity, administration, and sales. Fluency in guests’ preferred languages and a commitment to working in a smoke-free environment are also valuable. This job description is crafted to represent the critical functions and qualifications of the Front Office Manager position. While it encompasses the essential duties and responsibilities, it does not limit the scope of activities that the manager may be called upon to perform. The role is ideal for an individual who thrives in a fast-paced, service-oriented environment and who is dedicated to achieving both guest satisfaction and operational excellence.

• At least two years of higher education beyond high school or GED
• Preferably three years experience in a related professional field
• Background screening for previous criminal history
• Employment may be contingent upon achieving at least 80 percent score on hotel reservation system test after training
• Must have excellent communication skills
• Ability to work flexible hours including covering shifts on short notice
• Ability to perform all front desk and PBX duties when necessary
• Must be able to stay composed and focused under pressure
• Knowledge of hotel policies and procedures
• Familiarity with safety and accident prevention programs
• Ability to engage guests and anticipate their needs
• Comfortable working in a smoke-free environment