Merlin Entertainments(Kansas City,KS,USA)Hiring:General Manager-Quick

The SEA LIFE Aquarium Kansas City is a world-renowned marine attraction that offers guests an immersive and educational experience with marine life. As part of the larger Merlin Entertainments group, SEA LIFE Aquariums worldwide are committed to inspiring curiosity, conservation, and education about ocean ecosystems and the creatures that inhabit them. The Kansas City location is one of the leading aquariums in the region, attracting a high volume of visitors including families, school groups, and tourists eager to explore aquatic life and environmental stewardship through engaging exhibits and interactive experiences. The Aquarium emphasizes creating memorable, world-class guest experiences that foster a deep respect and understanding of marine environments while maintaining robust business operations that contribute to long-term growth and sustainability. The General Manager at SEA LIFE Aquarium Kansas City plays a pivotal role in steering this balance between guest experience and business performance. This role entails comprehensive responsibility for delivering the strategic plan, achieving short and long-term EBITDA targets, and upholding high guest satisfaction standards. The General Manager champions a guest-first culture, leveraging data to continually improve the visitor experience. They are the visible leader who embodies the company’s values internally among the team and externally in the community, leading by example with a commitment to excellence, integrity, and innovation. The position requires skillful management of financial performance metrics including P&L, ROI, and cost controls, along with driving revenue optimization and channel management strategies. This leadership role extends to overseeing capital projects ensuring timely delivery and return on investment, fostering a high-performing, diverse team culture aligned with diversity, equity, inclusion, and accessibility principles, and championing talent development and succession planning. The General Manager must maintain a compliant and low-risk operational environment, ensuring safety standards and profit protections while managing staffing levels that support outstanding, consistent guest encounters. The role demands proactive partnership building with local nonprofits, businesses, and authorities enhancing community relations and corporate social responsibility engagements. Further, the General Manager drives strategic marketing plans targeting various audience segments to identify new growth opportunities and promote SEA LIFE Aquarium Kansas City as a premier attraction. They adapt quickly to evolving business needs, promote transparent communication and collaboration, and implement change initiatives effectively. The role is suited for a dynamic, resilient, and innovative leader passionate about delivering exceptional guest services and capable of thriving in a fast-paced, always evolving environment. Compensation for this full-time position ranges between USD 80,000 to USD 90,000 per year, supported by comprehensive benefits.

• Bachelor's degree in business, management, or marketing (preferred)
• minimum 3 years of experience at a manager level in a high visitor volume environment
• proven track record of delivering EBITDA targets for at least 2 years
• strong leadership skills
• financial acumen
• operational management experience
• excellent communication skills
• ability to work with diverse teams
• experience in customer service
• adaptability to dynamic environments
• commitment to safety and compliance
• skills in strategic marketing
• ability to manage budgets and financial targets