Membership Concierge II - Apply Now!

Life Time Athletic Resorts are premier destinations for hospitality professionals who aspire to build a lifestyle career within a well-established and rapidly growing company. Known for their commitment to promoting wellness and a healthy lifestyle, Life Time offers an expansive range of services and experiences that cater to individuals and families seeking to enhance their overall well-being. As a leader in the athletic resort and fitness industry, Life Time Athletic Resorts provide an energizing and supportive environment for employees to flourish both personally and professionally. The Membership Concierge position at Life Time Athletic Resorts is a dynamic role that offers significant presence and prominence within the community. This role is designed for individuals passionate about hospitality and wellness, providing an opportunity to become an integral part of a healthy way of life community. The position is hourly paid, with wages starting at $18.75 and potentially rising to $22.25 depending on experience and qualifications. This role is ideal for someone who enjoys interacting with people and wants to help members lead healthier, happier lives by engaging them in resort programs and services. As a Membership Concierge, you will be the first point of contact for members and guests as they enter the resort. Your role will involve providing superior customer service, managing account maintenance, assisting with service delivery, and offering programming insights. You will serve as a key player in enhancing the member and guest experience by fostering positive relationships and making every interaction memorable. Your responsibilities will include answering incoming phone calls, educating members about club programming, events, pricing, and policies, and managing member account needs such as payments and service modifications. In addition to delivering excellent service, this role includes supporting new member acquisition and retention efforts. You will also be involved in problem-solving and service recovery, helping to address and resolve any member concerns effectively. One of the exciting aspects of this position is the opportunity for continuous professional growth through Life Time's hospitality certification levels. You are encouraged to pursue self-directed progression and build a personalized succession plan that aligns with your long-term career ambitions. Life Time Athletic Resorts value team members who demonstrate a hospitality mindset, a passion for serving others, and strong communication skills. This position provides a fulfilling work environment where you can develop your professional network, build new skills, and contribute to a vibrant community committed to health and wellness. Additionally, Life Time offers an inclusive workplace that respects diversity and promotes equal opportunity for all employees. With a comprehensive benefits package available to full-time team members, including medical, dental, vision, and retirement options, this role represents an excellent opportunity for those seeking a stable and rewarding career in the hospitality and wellness industry.

• High school graduate or equivalent
• minimum of 1 year of customer service experience
• passion to serve others
• effective communication skills