Member Service Part-Time - Dunigan Family YMCA

The YMCA is a leading nonprofit, charitable organization devoted to strengthening community through youth development, healthy living, and social responsibility. With a rich history of fostering inclusion and personal growth, the YMCA serves as a pivotal community resource where people from all walks of life are welcomed and supported. This vibrant organization is committed to nurturing the whole person—mind, body, and spirit—while fostering a sense of belonging and collaboration among its members and guests. As a community-driven entity, the YMCA prioritizes creating a positive impact through various programs, services, and memberships that promote overall well-being and social engagement. The Membership Team Member at the YMCA plays a critical role in maintaining a supportive, positive atmosphere that welcomes and respects every individual who walks through the doors. This position is essential in supporting the YMCA's mission by facilitating excellent customer service, promoting memberships and programs, and responding effectively to member and guest needs. The role requires direct interaction with the community and demands a genuine commitment to the YMCA's core values, which emphasize hope, determination, nurturing, and inclusivity. Candidates interested in this position should anticipate a dynamic work environment that values interpersonal skills, problem-solving abilities, and an eagerness to build meaningful relationships with members. The role involves working flexible shifts, including a minimum of two weekday shifts per week and at least two weekend shifts monthly, with available shifts spanning mornings through evening hours from Monday to Friday and all weekend shifts. As a Membership Team Member, you will be responsible for essential operational functions such as membership enrollment, assisting members with inquiries, handling billing or membership concerns, and maintaining the cleanliness and organization of the lobby area. This position requires a genuine passion for nurturing community connections and the ability to work collaboratively with diverse groups of people across various social and economic backgrounds. Candidates will be trained in essential safety protocols including CPR/AED, First Aid, Oxygen administration, and Blood Borne Pathogen handling, all required within 60 days of employment. Additionally, child abuse prevention training is mandatory on or before the first day of work, underscoring the YMCA’s commitment to creating a safe and secure environment for youth and families. The YMCA’s culture fosters belonging and becoming, where employees are encouraged to embrace their individuality and potential. The Membership Team Member contributes directly to the organization's retention efforts by providing excellent service, fostering member connections, and adhering to policies that ensure safety and respect. This role also carries responsibilities related to abuse risk management, including completing required training, observing check-in procedures, and reporting any suspicious behavior in compliance with mandated reporting requirements. Working at the YMCA means being part of a determined team focused on continuous improvement and community strength. The physical demands of the job are moderate and may include occasional lifting of up to 10 pounds and require vision abilities including close and distance vision. The YMCA is committed to making reasonable accommodations for individuals with disabilities to successfully perform their essential job functions. Overall, this position offers a fulfilling opportunity to make a meaningful impact in the community while developing valuable skills in customer service, program promotion, and organizational operations.

• Minimum of two weekday shifts per week
• Minimum two weekend shifts per month
• Completion of CPR/AED, First Aid, Oxygen and Blood Borne Pathogen training within 60 days of employment
• Completion of child abuse prevention training on or before first day of work
• Ability to provide excellent customer service
• Ability to relate to diverse groups
• Basic computer literacy
• Ability to handle multiple tasks and situations
• Strong communication skills
• Ability to lift and/or move up to 10 pounds occasionally