On-Call Concierge, Hope Lodge - Apply Now!

The American Cancer Society is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem. Established decades ago, the Society has grown into one of the foremost authorities in cancer research, education, support, and advocacy. Comprising over 1.3 million volunteers along with a dedicated team of employees, the organization continually strives to progress scientific knowledge and improve cancer prevention, detection, and treatment. The Society’s diverse culture embraces individuals from varied backgrounds and expertise, fostering an inclusive environment aimed at serving the broad spectrum of communities affected by cancer. This particular job opening is for a part-time Concierge position at the American Cancer Society’s Hope Lodge facility. The Hope Lodge serves as a supportive home-away-from-home for cancer patients and their caregivers as they undergo treatment away from home. The Concierge plays a vital role within this compassionate environment, providing front desk services and being the first point of contact for guests. This role requires a warm, approachable, and professional presence to facilitate guest check-in and check-out procedures, provide information about the lodge’s amenities and community resources, coordinate transportation and services associated with the EMPOWER Program, and respond swiftly to guest requests, concerns, and emergencies. The Concierge also oversees lobby security, fosters a safe and welcoming atmosphere, and maintains meticulous records for guests. The position is part-time, typically offering less than 20 hours per week with shifts scheduled based on business needs. Compensation is set at $19.50 per hour, and this role does not include eligibility for benefits. The ideal candidate should have excellent customer service capabilities, strong communication skills, multitasking ability, and proficiency with Microsoft Office and multi-line phone systems. Prior experience in hospitality or guest services is preferred, complemented by a high school diploma or equivalent. This role involves regular standing and walking, some manual handling tasks, and requires flexibility to work evenings and weekends as needed. Working at the American Cancer Society not only allows individuals to contribute to a significant cause but also to be part of a community dedicated to empowering and supporting those facing cancer. The Concierge role at Hope Lodge offers an opportunity to make meaningful daily impacts by ensuring every guest feels cared for and supported during challenging times. This position is ideal for individuals who thrive in fast-paced, service-oriented environments and who find fulfillment in assisting others during critical moments. Joining the American Cancer Society means becoming part of a mission-driven organization committed to health, hope, and the complete eradication of cancer.

• High school diploma or equivalent
• minimum 1 year of customer service experience
• ability to work flexible hours including evenings and weekends
• proficiency in Microsoft Office and multi-line phone systems
• strong communication and interpersonal skills
• ability to work independently and multitask
• excellent customer service and problem-solving skills