Medical Office Receptionist - Quick Hire!

The hiring establishment is a growing outpatient behavioral and primary care practice dedicated to providing exceptional patient care in a welcoming and professional environment. This practice focuses on delivering integrated healthcare services combining behavioral health with primary care to offer comprehensive treatment plans tailored to individual patient needs. Known for its commitment to patient-centered care, this medical facility leverages innovative telehealth technologies alongside traditional in-person services to maximize accessibility and convenience for its patients. Employing a collaborative team of clinicians and support staff, the practice fosters a positive and supportive workplace culture, emphasizing continuous improvement in patient experience and operational efficiency. They are currently seeking a Medical Office Receptionist to join their front-desk team and support the daily operational excellence of the practice. This full-time role is critical in managing front-desk operations and delivering exceptional service both in-person and virtually. The Medical Office Receptionist will serve as the initial point of contact for patients, ensuring a warm welcome while efficiently managing patient check-ins and check-outs, verifying insurance eligibility, collecting copayments, and resolving related administrative tasks. Additionally, the receptionist will support clinicians by maintaining accurate schedules, handling sensitive documentation, managing communications through phone, portal messages, and telehealth platforms, and triaging urgent requests per established protocols. This position demands a highly organized and multitasking individual who can balance multiple responsibilities in a fast-paced healthcare environment. Attention to detail is paramount, especially when confirming patient demographics, auditing schedules for accuracy, and managing confidential information in accordance with HIPAA regulations. The ideal candidate will possess proficiency with electronic medical records (EMRs), Microsoft Office applications, and have experience or training in HIPAA compliance, specifically through certificates such as MediClear or an equivalent. Exceptional interpersonal skills, strong written and verbal communication, and a customer-service orientation will contribute significantly to success in this role. Working as a Medical Office Receptionist in this outpatient behavioral and primary care practice offers a unique opportunity to play a vital role in patient care coordination and administrative support. The receptionist is integral to maintaining a seamless operational flow, enabling clinicians to focus on providing outstanding healthcare services. The role also involves keeping the practice environment positive, clean, and professional, emphasizing the creation of a welcoming atmosphere for patients and staff alike. Candidates with front-desk experience in medical or behavioral health settings and experience supporting telehealth and patient portals are especially encouraged to apply, as these skills will increase efficiency and enhance patient satisfaction. This employment opportunity provides ongoing professional development within a growing practice committed to the health and wellbeing of its community.

• High school diploma or equivalent
• proficiency with EMRs and Microsoft Office (Outlook, Word, Excel)
• mediClear or equivalent HIPAA certification
• excellent written and verbal communication skills
• ability to multitask and prioritize
• strong customer service skills
• experience with confidential information handling