Manager Passenger Service - Quick Hire!

Horizon Air is a regional airline known for its commitment to connecting communities with reliable and comfortable air travel. As a subsidiary of Alaska Air Group, Horizon Air plays a vital role in the Pacific Northwest's transportation network, operating a fleet that serves numerous cities with an emphasis on customer service and operational safety. The company strives to create memorable experiences for passengers, whether they are at the airport or onboard, by fostering a welcoming and efficient environment. Horizon Air's teams consist of dedicated professionals who work collaboratively behind the scenes and on the front lines to ensure smooth travel experiences for all guests. The airline prioritizes inclusivity, flexibility, and professional growth for its employees. With comprehensive benefits and a culture that values safety, respect, and excellence, Horizon Air is a thriving workplace for those passionate about aviation and customer service. The role of Manager, Passenger Service at Horizon Air is a critical leadership position responsible for overseeing the passenger service department’s operations, ensuring safety, compliance, and operational performance are maintained at the highest standards. This full-time, regular job based in Seattle, WA, offers a salary range between $78,750 and $118,150 annually, with pay reflective of experience, location, and skills, alongside competitive benefits. The manager’s duties include leading a team of Managers on Duty and Supervisors to meet operational goals such as on-time performance, customer satisfaction, and safety compliance. This role requires strategic staffing, budgeting, recruiting, training, and compliance management to keep passenger services efficient and aligned with federal and company regulations. As a people leader, this manager must cultivate a positive team culture through engagement and performance management, encouraging continuous improvement and employee development. This position demands excellent communication and problem-solving skills, the ability to handle complex challenges, and a detail-oriented approach in a fast-paced environment. Relationship management with partners like the Port of Seattle, Alaska Airlines, and concourse facilities is also a key element. The Manager, Passenger Service represents Horizon Air professionally at airport and community events, exemplifying the company’s core values of safety, integrity, kindness, and high performance. This role offers career development opportunities within Horizon Air and its sister companies, making it ideal for those seeking to grow their leadership capabilities in the airline industry while making a tangible impact on customers' travel experiences.

• 5 years of customer service or station operations experience
• 2 years of leadership experience
• bachelor’s degree or an additional two years of work experience in lieu of this degree
• strong interpersonal and communication skills including verbal written and presentation
• excellent problem-solving skills
• detail oriented and highly organized
• professional work ethic with demonstrated ability to partner with cross functional teams addressing people courageously directly and candidly
• proven ability to motivate and engage employees to encourage a team environment
• proficiency with Microsoft Office applications including Word Excel PowerPoint and Outlook
• demonstrate the ability to create and sustain a profitable budget
• high school diploma or equivalent
• minimum age of 18
• must be authorized to work in the U.S.