Maitre d' (Fine Dining - Courtside Steakhouse)

Marriott Sanibel Harbor Resort & Spa is an exquisite waterfront resort located on the Punta Rassa peninsula, overseeing the tranquil San Carlos Bay in Fort Myers, Florida. This luxurious resort spans 85 acres and offers guests breathtaking views of the Gulf of Mexico and the nearby Sanibel and Captiva Islands, renowned for their pristine beaches and natural beauty. The resort provides a variety of outdoor activities and amenities such as water sports, nature trails, and rentals for bikes and kayaks, making it an ideal destination for travelers seeking both relaxation and adventure. The accommodation options include spacious rooms and suites featuring private balconies, floor-to-ceiling windows, and scenic vistas, all enhanced by complimentary Wi-Fi to ensure guests remain connected. Dining at the resort is an exceptional experience with multiple on-site restaurants serving delightful cuisine. Guests can also indulge in unique experiences like romantic dinner cruises aboard the Sanibel Harbour Princess Yacht and rejuvenate body and mind with treatments in the resort's luxury spa. Additional recreational facilities include a fitness center and several swimming pools, complementing the relaxing and invigorating atmosphere of the resort. For business or special events, the resort offers flexible event spaces with a capacity to seat over 900 attendees, catering to a diverse range of gatherings from corporate meetings to social celebrations. Situated in a prime location filled with natural beauty and a host of amenities, Marriott Sanibel Harbor Resort & Spa stands out as a premier destination for visitors to Fort Myers, Florida. The role of Maitre d' at Marriott Sanibel Harbor Resort & Spa is a pivotal position responsible for the smooth operation and exceptional quality of the front-of-house dining experience in the resort's upscale steakhouse. As the first and last point of contact for guests, the Maitre d' embodies the essence of hospitality, welcoming guests with warmth and professionalism to create a memorable first impression. The position demands a polished, experienced, and service-driven individual who excels at managing guest relations and orchestrating the flow and ambiance within the dining area. Primary responsibilities include overseeing the reservation system and seating arrangements to minimize wait times and optimize guest satisfaction. The Maitre d' maintains constant communication with the kitchen and service staff, ensuring that meal pacing and table readiness meet the highest standards. Leadership of front-of-house service staff is integral to this role, involving training, scheduling, and providing constructive performance feedback that promotes a cohesive and motivated team. Additionally, the Maitre d' addresses guest complaints promptly and courteously, constantly aiming to enhance the overall guest experience. Thorough knowledge of the menu, wine selection, and daily specials is necessary to assist and impress discerning patrons, especially VIPs and returning guests. The Maitre d' also ensures the dining area remains spotless and orderly at all times, collaborating closely with management and supporting service teams such as valet and coat check to provide a seamless and luxurious dining atmosphere. This full-time position offers the chance to be part of a prestigious resort known for its commitment to excellence and superior guest service. Marriott Sanibel Harbor Resort & Spa invites candidates who are passionate about hospitality and dedicated to creating an unforgettable dining experience for guests to apply for this esteemed role.

• 3+ years of experience in a similar role in a fine dining or upscale restaurant
• Exceptional interpersonal and communication skills
• Highly organized with excellent attention to detail
• Proficient with reservation and POS systems (e.g., OpenTable, Micros, etc)
• Impeccable personal presentation and professional demeanor
• Ability to remain calm and composed in a fast-paced, high-pressure environment
• Flexible schedule including evenings, weekends, and holidays
• Knowledge of fine wines, steak cuts, and luxury dining etiquette is a strong plus