MainStay Suites Murfreesboro - Front Desk Agent

Mainstay by Choice Murfreesboro is a welcoming hotel located in the heart of Murfreesboro, Tennessee, a vibrant community known for its rich history and friendly atmosphere. Murfreesboro has been recognized as the Most Livable Town in Tennessee, offering guests a unique blend of local culture, shopping, dining, and entertainment. Guests staying at Mainstay by Choice enjoy convenient access to prominent attractions like the historic 1859 Rutherford County Courthouse, the Middle Tennessee State University campus, and the Discovery Center at Murfree Spring, which features interactive exhibits and outdoor wetlands. The hotel prides itself on delivering excellent hospitality and a memorable guest experience in a friendly, neighborhood setting. The staff at Mainstay by Choice enjoy a supportive, collaborative environment that values teamwork and growth, making it a workplace where employees feel truly at home and part of a family. Leadership focuses on celebrating successes together and creating opportunities for career advancement within the vibrant hospitality industry. The Front Desk Agent at Mainstay by Choice Murfreesboro plays a crucial role as the first point of contact for guests. This position is ideal for individuals who are passionate about customer service and communications and have a keen ability to multitask in a fast-paced environment. The Front Desk Agent’s primary responsibilities include managing all guest interactions, from welcoming guests and facilitating smooth check-ins and check-outs to handling reservations and responding promptly and effectively to guest inquiries or concerns. The role demands exceptional problem-solving skills to quickly evaluate and address any issues that may arise during a guest’s stay. Additionally, the Front Desk Agent must demonstrate basic financial skills for managing billing and payments accurately. Candidates applying for this role should be comfortable using hotel management software and Microsoft Office tools, which assist in maintaining organized records and communication flows. A high school diploma or equivalent is required, with prior hospitality experience serving as a strong advantage. This position is offered on a full-time basis, with opportunities for career development within the company. Employees receive a competitive benefits package after an initial qualifying period, which includes medical, dental, and vision insurance, disability income coverages, life insurance, paid time off, employee assistance programs, and a 401k retirement plan. The hotel also now offers daily pay options, a valuable benefit for financial flexibility. Working as a Front Desk Agent at Mainstay by Choice Murfreesboro means becoming part of a team dedicated to delivering exceptional hospitality and creating a welcoming atmosphere for every guest. Those who join the team will find meaningful employment in a stable position within a growing company committed to its employees and community. This role is more than just a job; it is an opportunity to be the face of hospitality while growing professionally in a supportive and lively environment.

• high school diploma or equivalent
• experience in a hotel or related field preferred
• familiarity with hotel management software and Microsoft Office suite