Luxury General Manager – Pre-Opening & Renovation New York City

Crescent Hotels & Resorts is a distinguished hospitality company known for managing a portfolio of luxury hotels and resorts that prioritize exceptional guest experiences and operational excellence. With a commitment to service, uniqueness, and inclusivity, Crescent Hotels & Resorts has built a reputation as a premier operator in the hospitality industry, dedicated to creating environments where guests and employees alike truly belong and shine. The company is recognized for blending innovative hospitality practices with timeless luxury, serving markets that range from iconic urban destinations to unique leisure locations. Currently, Crescent Hotels & Resorts is undertaking a landmark project in New York City, one of the world’s leading cultural and financial hubs. The company is seeking a Luxury General Manager to lead the pre-opening phase and extensive renovation of a historic property in this city. This role is pivotal in shaping the hotel’s re-emergence as a world-class luxury destination. The chosen candidate will oversee all facets of the renovation and pre-opening operations, including managing budgets, timelines, and operational standards. They will have the unique opportunity to instill a Forbes five-star service culture, crafting bespoke guest experiences that resonate with the energy and sophistication of New York City. The Luxury General Manager will play a central role in marrying operational leadership with guest-centric innovation, working closely with sales, marketing, and revenue departments to optimize financial performance and uphold profitability metrics such as P&L, NOI, and EBITDA. The role demands a visionary leader who possesses a charismatic presence, capable of inspiring a high-caliber team, mentoring staff, and engaging with ownership as well as community influencers. Acting as the ambassador of the property, the General Manager will foster relationships with local community leaders, tastemakers, and cultural icons to embed the hotel within the city’s dynamic scene. This is a rare and prestigious opportunity for a seasoned hospitality professional with over ten years of senior leadership experience in luxury hotels, especially those with flagship or tier-one urban properties. Expertise in pre-opening management or major renovations is essential, alongside mastery of Forbes and LQA standards, ensuring a reputation for anticipatory and personalized service. Deep familiarity with the New York City market, including regulatory compliance and labor laws, is a prerequisite given the complexity of operating in this environment. The compensation package is competitive, offering an annual salary ranging between $200,000 and $275,000 plus eligibility for bonuses. Additional benefits include a comprehensive health and wellness program for the employee and their family, a 401K matching program, travel discounts across Crescent’s portfolio, and opportunities for career advancement within an organization that values individuality and outstanding service excellence. Crescent Hotels & Resorts promotes an inclusive workplace culture, supporting equal opportunities for all applicants, protected veterans, and individuals with disabilities.

• 10+ years in senior luxury hotel leadership including GM experience in a flagship or tier-one urban property
• Proven expertise in pre-opening and/or major renovations
• Mastery of Forbes/LQA standards
• Strong financial acumen
• Deep knowledge of New York City market, compliance, and labor laws
• Charismatic leadership and team-building ability