LL Baggage Customer Service Agent (TP) - San Francisco, CA

Pacific Aviation is a prominent aviation services provider specializing in supporting airline and airport operations at major airports, including San Francisco International Airport (SFO). Known for delivering high-quality, reliable ground handling and passenger service solutions, the company prides itself on operational excellence and a passenger-centric approach. With a focus on safety, efficiency, and superior customer experience, Pacific Aviation serves as a critical link between airlines, airport authorities, and passengers to ensure smooth airport operations amidst the complexities of modern air travel. The company is currently seeking dedicated Baggage Service Agents to join its dynamic team at SFO. This position is perfect for individuals who thrive in detailed, behind-the-scenes operational roles and are passionate about ensuring the accuracy and timeliness of baggage handling processes. Baggage Service Agents at Pacific Aviation play a key role in supporting baggage operations by managing passenger inquiries, facilitating baggage claims, coordinating with various airport and airline stakeholders, and ensuring compliance with safety and regulatory protocols. This role offers an hourly wage of $23.15 plus a shift premium, reflecting the importance and demands of the position. In this role, agents will interface directly with passengers, providing empathetic and professional support in resolving baggage-related issues such as delayed, damaged, or lost items. Using industry-standard tools like WorldTracer, agents track and update baggage reports, communicate efficiently with customers, and arrange for prompt baggage delivery. The role also requires close collaboration with ramp teams, Ground Handling Agents, delivery services, and airline staff to ensure seamless transfer and handling of baggage, especially during irregular flight operations or high-traffic periods. Given the fast-paced and often high-pressure environment of an international airport terminal, successful candidates must demonstrate excellent problem-solving skills, adaptability, and a strong commitment to customer service. Baggage Service Agents also support boarding operations, assist with special service needs, and maintain the baggage service office and bagroom to ensure an organized and operational environment. The position demands physical stamina, including the ability to lift baggage up to 50 lbs and remain on one’s feet for extended durations. Flexibility in work schedules is fundamental, with shifts that may include evenings, nights, weekends, and holidays, reflecting the 24/7 nature of airport operations. Pacific Aviation emphasizes legal compliance, safety, and quality throughout all procedures, requiring agents to pass background checks and complete paid training programs. Joining Pacific Aviation as a Baggage Service Agent provides a rewarding opportunity to contribute to the backbone of airport operations while gaining valuable experience in the aviation industry. With comprehensive benefits, including medical, dental, vision insurance, and retirement plans, alongside a supportive work environment and career development potential, Pacific Aviation stands out as an excellent employer in the airline service sector.

• Fluent English communication skills-verbal and written
• clear written and verbal communication
• proficiency or familiarity with WorldTracer (strongly preferred)
• strong customer service, coordination, and problem-solving skills
• ability to manage stressful situations calmly and effectively
• attention to detail and organizational skills
• computer literacy and fast, accurate data entry
• physical ability to lift up to 50 lbs and work on your feet for extended periods
• flexibility to work weekends, evenings, and holidays
• legally authorized to work in the U.S.
• must pass a background check and attend paid training
• availability to work at least 4 days per week, including weekends and holidays
• willing to work shifts including afternoons, evenings, or nights