Line & Ramp Services Agent - $18 to $19 per HOUR

Jet Aviation is a premier global aviation services company with a rich history dating back to 1967. Originating from Basel, Switzerland, the company has grown significantly to encompass over 4,500 employees across roughly 50 locations worldwide. Renowned for its full suite of aviation services, Jet Aviation specializes in Aircraft Management, Aircraft Sales, Charter services, Completions, Government Services, Fixed Base Operations (FBO), as well as Fixed and Rotary Wing Maintenance and Staffing. Providing seamless and sophisticated aviation experiences, Jet Aviation prides itself on the expertise and dedication of its team—the artisans of aviation who ensure every journey is flawless from takeoff through landing and beyond. Their commitment to excellence, safety, and customer satisfaction positions them as a leader in the industry. The Line and Ramp Services Agent role based in Houston, Texas, represents a critical function within Jet Aviation's Fixed Base Operations (FBO) segment. This position is onsite and classified under the career level of Technicians & Crew, reflecting the technical nature and hands-on responsibilities involved. The role commands an hourly pay rate between $18.00 and $19.00, emphasizing competitive compensation aligned with regional standards. The selected candidate will work the 6:00 AM to 2:00 PM shift, serving customers’ needs by adhering to company policies and procedures while performing essential tasks that ensure aircraft readiness and safety. The responsibilities of the Line & Ramp Services Agent include daily refueling and defueling of diverse aircraft, towing and disconnect services, and guiding aircraft safely during arrivals and departures through precise hand signals. The agent also handles the operation of ground support equipment such as GPU (ground power units) for engine starts and power, as well as the servicing of lavatory carts. Communication skills are imperative, as coordination with ground crews and flight personnel is frequent via radio communication to maintain top-tier customer service. Contributing to passenger and pilot comfort is another aspect, requiring agents to provide needed services such as delivering ice, coffee, and catering items and transporting clients courteously between airport facilities. Additional duties encompass aircraft and hangar cleaning, general groundskeeping tasks like mowing and trash collection, and supporting overall hangar and facility maintenance. Candidates are expected to demonstrate safety-conscious behavior, strong initiative, and personal accountability, along with the ability to perform duties independently and step in during a supervisor’s absence. Characteristics like a friendly attitude, dedication to quality, and alignment with Jet Aviation’s core values of trust, honesty, alignment, and transparency are essential to excel in this role. Physically, the role demands agility and strength, including frequent standing, walking, lifting up to 25 pounds regularly and sometimes up to 50 pounds overhead, and occasional climbing or crouching. The work environment includes exposure to high noise levels, aircraft vibrations, weather variations, and occasional fuel fumes, requiring resilience and adaptability. Overall, the Line & Ramp Services Agent plays a vital part in upholding the superior operational standards that Jet Aviation is known for, ensuring that every phase of aircraft handling and customer interaction exemplifies professionalism and safety.

• Must have high school diploma/GED
• Ability to work flexible schedules and willingness to work in various weather conditions as well as meeting minimum physical requirements of the job described below in the Physical Demands/Work Environment section
• Must be able to obtain a certificate from NATA Line Service training program
• Must be able to obtain a motor vehicle operating permit (MVOP) within 30-60 days
• Must obtain an Airport ID Badge within 30 days of employment
• Must be at least 18 years of age, with a valid driving license
• Ability to read and communicate in English