Leasing Professional - Quick Hire!

Carter-Haston is a prominent property management company known for its unwavering commitment to creating positive living experiences for residents through dedicated service and excellence in community management. The company places the highest emphasis on fostering a culture that centers around taking care of people, valuing relationships, and maintaining integrity in all aspects of its operations. Carter-Haston embodies a management philosophy deeply rooted in two guiding frameworks: the 5 Basics and the 5 Ps. These principles ensure that every community managed by Carter-Haston maintains high standards in property appearance, resident satisfaction, and operational excellence, making it a leader in the industry. Carter-Haston’s 5 Basics include community appearance, intentional presentation, exceptional homes, prompt attention, and resident satisfaction. These fundamentals serve as the backbone for the company’s daily operations, ensuring that every property reflects a well-maintained and welcoming environment for current and prospective residents. The 5 Ps — personality, purpose, passion, preparation, and participation — emphasize the human element behind property management, encouraging team members to approach their roles with enthusiasm, strong intent, and active engagement. With this management structure, Carter-Haston fosters a positive work culture, driven by a team-oriented approach and an unwavering focus on delivering exceptional service. The Property Management Leasing and Sales role at Carter-Haston is an exciting opportunity for dynamic individuals who excel in customer service and sales within the property management industry. This position involves handling various responsibilities to ensure the smooth leasing process and high resident satisfaction at an assigned community. Candidates will engage in daily transactional tasks, leasing activities, and resident relationship management aligned with company policies and Fair Housing laws. Key responsibilities encompass conducting community and apartment tours that effectively showcase the benefits of the community and its surrounding area, thereby securing new leases. The role also involves collaborating on marketing initiatives such as neighborhood and employer outreach, social media engagement, digital marketing, online reputation enhancement, and resident community events. This multifaceted approach to marketing aims to elevate community visibility, attract prospective residents, and foster a strong neighborhood environment. Additionally, the leasing professional will maintain organized resident files, process complex application materials including credit and background checks, and prepare accurate lease agreements and renewals. Regular follow-ups with prospective residents are crucial to converting interest into finalized leases and ensuring a high level of customer satisfaction through timely communication via phone and email. Providing outstanding customer service to residents, prospects, vendors, and community members remains a central theme of the role, underscoring the importance of creating a welcoming atmosphere by greeting visitors and addressing concerns promptly. The leasing professional will promote resident retention by ensuring maintenance requests are addressed swiftly and by responding thoughtfully to residents’ questions or concerns. To stay competitive, individuals in this role must remain informed about industry trends by researching local market conditions including competitor rental rates, incentives, and specials. This continuous market analysis supports proactive adjustments to leasing strategies, thereby enhancing the community’s appeal. Employment with Carter-Haston offers a workplace committed to equal opportunity and drug-free policies while adhering strictly to ADA regulations. Candidates should be prepared for potential weekend and holiday work as part of their role. The company values individuals who bring exceptional communication skills, a strong sales orientation, and the ability to operate within a collaborative team environment. This role is ideal for motivated professionals seeking to build a rewarding career within a respected property management organization that prioritizes integrity, community, and resident satisfaction in all it does.

• Six months to one year experience in property management leasing and sales and/or relatable customer service and sales role
• ability to meet and exceed sales goals
• proficient in Microsoft Office Suite (Word, Excel, OneDrive)
• willingness to work weekends and holidays if applicable
• exceptional customer service and communication (verbal and written) skills
• reliable transportation