Lead Reservations Sales Agent (Full Time) - Quick Hire!

Terranea Resort is a luxury oceanfront destination located on the beautiful Southern California coast, renowned for its breathtaking views, exceptional hospitality, and commitment to guest satisfaction. As a premier resort, Terranea offers a unique blend of natural beauty, upscale amenities, and a variety of recreational activities that create an unforgettable experience for every guest. The resort prides itself on maintaining the highest standards of service and quality, making it a sought-after location for both leisure and business travelers. With a dedication to sustainability and community engagement, Terranea Resort stands out as a leader in the luxury hospitality industry, combining comfort, elegance, and thoughtful service to deliver a superior guest experience. The Reservations Sales Lead Agent position at Terranea Resort is a dynamic and pivotal role within the resort's operations team. This role is designed for an energetic and positive individual with an anticipatory service mindset who thrives in a fast-paced environment. The Reservations Sales Lead Agent is responsible for handling a high volume of phone calls, demonstrating enthusiasm in selling rooms and ancillary services to maximize revenue while ensuring a high level of customer satisfaction. The agent processes and tracks reservation reports, manages detailed reservations downloaded from the central system, and assists with training new hires alongside the Reservations Supervisor and Manager. This full-time position offers a competitive base pay starting at $24.75 per hour and includes an attractive benefits package. The role demands a strong ability to multitask, excellent communication skills, and a professional demeanor consistent with resort quality standards. The agent plays a crucial role in maintaining the seamless flow of reservation operations, ensuring accuracy in booking information, conducting pre-arrival and outbound calls, resolving guest complaints related to rooms and billing, and supporting the department with administrative duties. Moreover, the Reservations Sales Lead Agent contributes to the continuous improvement of training materials and departmental procedures, helps maintain key relationships with travel agents and repeat guests, and assists the sales department when necessary. The position also serves as backup for the front desk, guest relations, and call center, emphasizing the versatile and integral nature of the role within the resort's hospitality team. This job offers the opportunity to be part of a respected resort community committed to excellence in guest service and operational efficiency, with the added benefits of staff discounts, wellness programs, and career development opportunities.

• Prior customer service experience in a luxury resort/hotel preferred
• Required high school diploma or GED
• Bi-lingual speech capabilities preferred