Lead Receptionist& Mail Coordinator - Quick Hire!

Utah Legal Services (ULS) is a well-established nonprofit organization dedicated to providing high-quality civil legal aid free of charge to individuals who cannot afford legal representation or face various disadvantages. Founded in 1976, ULS has grown to employ more than 70 attorneys and legal professionals working remotely and in person across four regional offices located in Salt Lake City, Ogden, Provo, and Saint George. The organization’s mission is to promote equal justice under the law by making legal support accessible to low-income Utah residents, helping them navigate complex civil legal matters and ensuring they have a voice in the justice system. ULS is deeply committed to fostering a workplace culture built on inclusivity, respect, and equal opportunity, following all applicable state and federal laws to prevent discrimination based on race, disability, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, or veteran status. The Lead Receptionist & Mail Coordinator role at Utah Legal Services is a full-time, non-exempt position that involves providing comprehensive leadership and operational oversight for reception and mail services across multiple ULS offices, including Ogden, Salt Lake City, Saint George, and the primary front desk at the Provo office. This leadership position requires managing and guiding receptionists across the organization to maintain consistent, professional, and efficient front-desk operations that create a welcoming environment for clients, visitors, and internal staff. This role includes responsibility for training new reception staff, coordinating schedules to ensure proper coverage at all locations, and acting as a liaison between reception personnel and management. In addition to front-desk leadership, the Lead Receptionist & Mail Coordinator oversees all mail processing activities, ensuring legal mail is handled urgently and securely to meet critical deadlines. They supervise mailroom employees, facilitate the sorting, logging, scanning, and distribution of incoming and outgoing mail, and train staff on the use of mail processing equipment such as postage meters and scanners. This role also includes coordinating with external couriers for package deliveries and managing supply orders related to office and mailroom needs. The daily responsibilities include opening and closing the reception area, maintaining a clean and well-stocked environment, warmly greeting clients, answering and forwarding phone calls courteously, and supporting staff with administrative tasks like filing, photocopying, scanning, and data entry. The Lead Receptionist & Mail Coordinator must uphold stringent confidentiality and discretion standards, especially when handling sensitive client information and legal documents. Strong organizational skills, the ability to prioritize tasks, and excellent verbal and written communication skills are vital for success in this role. Fluency in Spanish is preferred but not mandatory. ULS offers a generous benefits package, including medical, dental, and employer-paid vision insurance, paid time off, holidays, retirement plans with employer contributions, disability coverage, life insurance, and paid parental leave. This position is ideal for someone who is dedicated to public service, desires to work in a dynamic nonprofit environment, and is passionate about providing exceptional customer service while leading a decentralized reception and mail team across multiple office locations.

• high school diploma or equivalent
• minimum three years of front-desk or administrative experience
• two or more years in a lead or supervisory role
• ability to pass a Utah criminal record background check
• proficiency in Microsoft Office Suite and office equipment
• ability to sit for extended periods and perform repetitive tasks
• ability to lift and move up to 30 pounds
• ability to travel occasionally between office locations
• strong verbal and written communication skills
• ability to maintain professionalism and confidentiality
• excellent organizational skills
• ability to prioritize tasks effectively
• Spanish speaking preferred