Lead Elite Guest Concierges (for the Executive Lounge) ($28.50/hr.)

Hyatt is a globally recognized leader in the hospitality industry, celebrated for its commitment to delivering exceptional guest experiences through personalized service, genuine care, and attention to detail. As a distinguished hotel brand, Hyatt operates luxury and upscale properties worldwide, offering a blend of comfort, style, and innovative amenities that resonate with both leisure and business travelers. The brand’s dedication to creating meaningful moments ensures that every guest interaction is memorable and exceeds expectations. Within Hyatt's prestigious portfolio, the Regency Club stands out as an exclusive lounge designed to cater to the most valued guests and frequent stay members. This special area offers a refined atmosphere enriched with curated food and beverage options, premium media selections, and an environment crafted for relaxation and exclusivity. The club embodies Hyatt's ethos of providing unrivaled service, ensuring that guests enjoy an elevated and personalized hospitality experience every time they visit. The role of Lead Elite Guest Concierge at Hyatt’s Regency Club is a vital leadership position that serves as the welcoming face for elite guests and frequent visitors. This role demands a combination of leadership, exceptional interpersonal skills, and a passion for hospitality excellence. As the Lead Elite Guest Concierge, you will be responsible for delivering attentive and intuitive service through warm, genuine interactions. Your efforts will focus on anticipating guest needs, fulfilling special requests, and creating memorable moments that foster loyalty and delight. You will take a lead role in managing and overseeing the daily refresh and presentation of the Regency Club’s environment, ensuring it remains welcoming, luxurious, and up to Hyatt’s high standards. Your responsibilities will also include providing expert guidance and assistance with reservations, local recommendations, and personalized itineraries, tailoring each guest’s experience to their preferences. You will curate and maintain a detailed guest database capturing preferences, history, and feedback to ensure future visits can be personalized seamlessly. Collaboration is key in this role, as you will partner closely with the Executive Sous Chef to design and execute weekly pop-up culinary events that add creativity and innovation to the guest experience. Additionally, you will work alongside the Food & Beverage team to contribute to the development and execution of the hotel’s beverage offerings, ensuring they align with both guest preferences and Hyatt’s brand standards. The Lead Elite Guest Concierge also exemplifies strong leadership and communication skills, as you will support senior leadership while overseeing Food & Beverage Attendants working within the Executive Lounge. Flexibility is essential, as you may be required to assist as a Food & Beverage Attendant when needed. This dynamic role blends operational leadership with hands-on service, offering a unique opportunity for someone who thrives in a fast-paced hospitality environment and enjoys engaging directly with guests. If you are passionate about delivering exceptional service characterized by creativity, care, and dedication, this role provides an exciting career path within Hyatt’s supportive and rewarding workplace culture. Hyatt associates benefit from numerous career advancement opportunities, enriching work experiences, and a collaborative environment focused on performance and guest satisfaction. This position invites motivated individuals to rise to the challenge and contribute significantly to Hyatt’s ongoing reputation for excellence.

• A true desire to satisfy the needs of others in a fast paced environment
• must be available for various shifts including weekends, holidays, morning, evening
• willing to assist F&B Attendants in the Market when needed