Lead Elite Guest Concierges (for the Executive Lounge) ($28.50/hr.)

Hyatt is a globally recognized hospitality company known for its commitment to delivering exceptional guest experiences through genuine care, personalized service, and creating meaningful moments. As a leader in luxury accommodations and innovative guest services, Hyatt operates numerous hotels and resorts worldwide, catering to both leisure and business travelers. The brand emphasizes a culture of respect, diversity, and professional growth, making it a sought-after employer in the hospitality sector. The Regency Club, a prestigious feature within Hyatt hotels, serves as an exclusive lounge dedicated to the most valued guests and frequent stay members, offering a sophisticated environment highlighted by curated food and beverage options, premium media selections, and attentive, personalized service. The role of Lead Elite Guest Concierge at Hyatt’s Regency Club is a vital position focused on enhancing and delivering a premium guest experience. As the face of this elite service, the Lead Elite Guest Concierge is responsible for providing intuitive, warm, and genuine interactions that anticipate and meet the specialized needs of guests. This position leads daily operations of the Regency Club, ensuring that the lounge remains inviting, luxurious, and perfectly presented. The role requires overseeing food and beverage attendants while also stepping in to support as an attendant when needed, ensuring seamless service delivery. Key responsibilities include managing guest reservations, offering expert local recommendations, and crafting personalized itineraries to enrich each visitor’s stay. This role also requires maintaining and curating a dynamic guest database to capture preferences and history, which helps tailor future visits for an even more personalized experience. Collaboration with culinary and beverage teams is essential to design innovative pop-up culinary events and develop beverage offerings that align with guest tastes and Hyatt’s high standards. Leadership, communication, and relationship-building skills are crucial for supporting senior leadership and elevating the overall experience of the Regency Club. Ideal candidates for this position thrive in fast-paced hospitality settings and have a passion for delivering exceptional, creative service with a personal touch. Flexibility to work various shifts, including weekends and holidays, is required, alongside a willingness to assist in food and beverage duties. Hyatt fosters a supportive work environment that encourages career development and job enrichment, making this role an excellent opportunity for individuals looking to excel in luxury hospitality and guest services.

• High school diploma or equivalent
• Previous experience in concierge or guest services
• Strong interpersonal and communication skills
• Ability to work flexible shifts including weekends and holidays
• Willingness to assist in food and beverage service
• Basic knowledge of hospitality software systems such as Micros and Open Table
• Ability to manage multiple tasks in a fast-paced environment
• Leadership experience preferred