Lauberge De Sedona Resorts And Spa-Concierge Needed-Sedona,AZ,USA Area

L'Auberge de Sedona is a luxury, four-star resort nestled on the banks of Oak Creek in the heart of Sedona's acclaimed Red Rock country. This elegant resort offers a unique "resort within a resort" experience with 62 luxury cottages and 21 lodge-style guest rooms that provide guests a serene escape or tranquil seclusion amid nature's beauty. Renowned for its exquisite on-property dining, including the celebrated Cress on Oak Creek and Etch Kitchen & Bar, which Condé Nast Traveler recognized among the Top Ten Restaurants in the Southwest, guests also enjoy world-class rejuvenation at the L'Apothecary Spa. The property prides itself on delivering an unparalleled hospitality experience where guests can celebrate, connect, relax, and heal. L'Auberge de Sedona operates under the umbrella of Evolution Hospitality, the lifestyle vertical of Aimbridge Hospitality. Evolution Hospitality is known for curating exceptional, lifestyle-driven experiences across a collection of independent, luxury, boutique, lifestyle, and soft brand hotels, restaurants, bars, and lounges throughout North America. Their dedication to fostering a culture of honesty, humility, and continuous personal and professional growth drives their high standards and world-class service delivery. The Concierge role at L'Auberge de Sedona is pivotal in creating memorable, personalized experiences for guests from arrival to departure. This full-time position demands exceptional customer service skills as the concierge engages guests in thoughtful conversation, offers recognition, and promptly resolves any guest issues. The concierge is the go-to resource for guests seeking information about the local area, events, attractions, and hotel services, ensuring an enriching stay. The role requires coordination with various departments, including Sales, Front Office, and Bellman/Van teams, to maintain seamless operations. Key responsibilities include handling check-ins and check-outs with courtesy and efficiency, arranging transportation, responding accurately to inquiries, and supporting special events or projects. Candidates must excel in high-pressure situations, demonstrate effective problem-solving skills, and communicate clearly with guests and coworkers. Maintaining professional appearance and adhering to brand standards are paramount. Additionally, the concierge must be familiar with hospitality terminology, emergency procedures, and hotel policies to assist guests confidently and maintain safety standards. For professionals seeking a dynamic hospitality career at a premier destination resort, this opportunity offers competitive benefits after an initial waiting period. The benefits include medical, dental, and vision coverage, disability income, life and AD&D insurance, paid time off, an employee assistance program, and a 401(k) retirement plan. Notably, the resort now offers daily pay, providing timely financial flexibility for employees. This role offers a blend of rewarding guest interactions, teamwork, and personal development within a supportive and esteemed hospitality brand environment.

• High school diploma or equivalent
• experience in hotel or related field preferred
• ability to convey information clearly
• strong decision-making skills
• ability to work well under stressful, high pressure situations
• effective problem-solving skills
• good listening and communication skills
• basic math proficiency
• ability to maintain composure under pressure