Just Posted Customer Service Agent,Cross Functional @ Piedmont

Piedmont Airlines is a prominent regional airline recognized for delivering excellent service within the aviation industry. As part of the American Airlines Group, Piedmont Airlines connects passengers across numerous destinations, contributing to seamless travel experiences on a national scale. The airline is known for its commitment to safety, reliability, and outstanding customer care, positioning it among the leading regional carriers in the United States. They prioritize fostering a collaborative and supportive work environment where employees feel valued and opportunities for career advancement abound. Piedmont Airlines takes pride in its team culture that emphasizes hard work, mutual respect, and professional growth opportunities for its staff members. The position open at Piedmont Airlines is for a Customer Service Agent within the Ground Handling Department. This role plays a vital part in ensuring a smooth and pleasant travel experience for passengers by assisting with boarding and disembarking flights, operating the Jetway, and managing other ground services such as baggage handling and aircraft guidance. The role requires a dependable and motivated professional who can successfully complete the company’s specialized training course, physically handle tasks such as lifting baggage up to 70 pounds, and work efficiently in varying weather conditions. Reporting directly to the General Manager, the Customer Service Agent serves as an essential link between the passengers and the operational side of the airline, helping maintain high standards of customer service and safety. This employment opportunity offers a starting hourly wage of twelve dollars, making it an accessible entry point for individuals seeking growth in the airline industry. The role demands high energy and effective communication skills to work efficiently in a fast-paced environment. Candidates are expected to work various shifts, including weekends, nights, and holidays, which reflects the dynamic nature of the airline business. Piedmont Airlines values employees who can multitask, prioritize responsibilities, and provide compassionate assistance to passengers, including those with special needs such as unaccompanied minors or individuals requiring wheelchair service. In addition to hands-on passenger service, the role also involves operating motorized ground service vehicles and equipment, performing cabin maintenance tasks, and collaborating as a team to achieve the airline’s operational and customer satisfaction goals. The company supports its employees by offering paid training programs, holiday pay, a 401(k) retirement plan, vacation benefits, and family travel privileges on the extensive American Airlines network. Medical and dental insurance options are also available, contributing to a comprehensive benefits package that promotes employee well-being and security. Overall, the Customer Service Agent position at Piedmont Airlines represents an exciting opportunity to join a respected regional airline where dedication to service quality and team cooperation is central. It provides a platform for individuals who are passionate about aviation and customer care to develop their skills and advance their careers within a supportive and professional environment.

• Proof of high school or GED completion
• Minimum 18 years of age
• Valid driver’s license and clear driving record
• Ability to complete a 10-year criminal history records check
• Ability to pass required drug screening
• Ability to lift seventy pounds regularly
• Ability to work outside in all weather conditions
• Availability to work all shifts including weekends, nights, holidays, and irregular shifts