Jo's Coffee General Manager- South Congress (Hotel San Jose)

Hotel San Jose is a distinctive boutique hotel located on South Congress Avenue, known for its unique charm, artistic ambiance, and commitment to showcasing local culture. Operating as a center for creativity and community, the hotel offers guests an immersive experience that blends modern comfort with a historic touch. Hotel San Jose is renowned not only for its well-appointed accommodations but also as the home of Jo's Coffee, a beloved café and social hub that opened in 1999. Jo's Coffee has built a legacy as a staple destination for coffee lovers and community gatherings, serving up an inviting atmosphere alongside quality food and beverages such as tacos, sandwiches, and specialty coffee drinks. As part of the hotel complex, Jo's Coffee enhances the guest experience by offering a dynamic setting for social events, fundraisers, and live performances, fostering a vibrant community spirit. The role of the General Manager at Jo's Coffee South Congress is an exceptional opportunity for a motivated individual passionate about hospitality leadership and operational excellence. This position involves overseeing all aspects of the coffee shop's daily operations while collaborating closely with both the Hotel San Jose management team and the wider Jo's Coffee network. The General Manager will play a critical role in maintaining and elevating Jo's reputation for outstanding guest service and quality. Responsibilities include staff management, ensuring compliance with health and safety standards, inventory and cost control, and driving initiatives that enhance both employee satisfaction and customer experience. Leading a team dedicated to hospitality and creativity, the General Manager is tasked with fostering a positive work culture, upholding company values, and responding efficiently to any guest concerns. This leadership role requires strong communication skills, conflict resolution capabilities, and a thorough understanding of retail food service management. This is a full-time position offering competitive benefits including medical, dental, and vision coverage, a 401(k) plan with company matching, paid time off, and unique perks such as free room nights at Hotel San Jose and discounted rates for friends and family. Additional wellness benefits include initiatives like complimentary Headspace memberships. Being a part of Jo's Coffee and Hotel San Jose means engaging in a supportive, creative, and community-focused environment where delivering memorable experiences is the cornerstone of success. The General Manager will be instrumental in supporting team members to excel in their roles and in continually inventing ways to delight guests and build on Jo's Coffee's long-standing community presence.

• must have two (2) years related experience in coffee or food and beverage industry
• high school diploma or general education degree (GED)
• valid and current TABC certification
• current food handler’s manager certification
• ability to work within a budget and to manage costs in real time
• ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• ability to write routine reports and correspondence
• ability to speak effectively before groups
• ability to apply concepts of math including addition, subtraction, multiplication, division and algebra
• ability to understand other computer programs such as Toast and Excel