Jo's Coffee General Manager- South Congress (Hotel San Jose)

Jo's Coffee, located on South Congress Avenue, has been a vibrant community hub since its opening in 1999. Known for its exceptional coffee, tacos, sandwiches, and prime people-watching opportunities, Jo's Coffee is more than just a coffee shop; it is a gathering place that regularly hosts fundraisers, concerts, and various community events. This establishment is a proud part of the Hotel San Jose family, a boutique hotel celebrated for its creativity and unique hospitality experience in Austin, Texas. As a local favorite and cultural landmark, Jo's Coffee embodies a commitment to quality, community engagement, and outstanding guest experiences. The role of Jo's Coffee General Manager is a pivotal leadership position responsible for overseeing all staff and operational aspects of the South Congress location. This position requires a dynamic and enthusiastic individual who can collaborate effectively with the broader Hotel San Jose operations team and the larger Jo's Coffee team. The General Manager will drive the creation of memorable guest experiences by maintaining high standards in food and beverage quality, guest service, sanitation, training, and operational efficiency. Managing a team that is passionate about the coffee culture and community engagement, the General Manager plays a vital role in upholding the establishment's culture, values, and stellar reputation. This role demands excellent communication skills, conflict resolution ability, and thorough knowledge of company policies. Key responsibilities include supporting daily operations, ensuring financial and operational guidelines are met, training and supervising staff, monitoring health and safety compliance, managing inventory and labor costs, and resolving guest feedback promptly. The General Manager must proactively engage in personnel management, including hiring, performance evaluations, and maintaining open communication between staff and upper management. This position requires a flexible approach, as the General Manager may need to perform various tasks beyond the outlined duties to meet customer expectations and adapt to operational needs. Jo's Coffee offers an attractive employment package with benefits including medical, dental, and vision insurance, a 401K plan with company match, free room nights, discounted room rates for friends and family, and generous paid time off. Employees also benefit from wellness initiatives such as a complimentary Headspace subscription, underscoring the company’s commitment to work-life balance. This is a fantastic opportunity for a seasoned hospitality professional who is dedicated to creating exceptional experiences in a supportive and lively environment. The role emphasizes leadership, quality management, team empowerment, and community involvement, making it a unique and rewarding career choice in the food and beverage industry.

• Must have two years related progressive experience in coffee or food and beverage industry
• experience directing the work of others
• high school diploma or GED
• valid and current TABC Certification
• current Food Handler's Manager Certification
• experience with inventory and cost controls
• ability to work within a budget and manage costs in real time
• ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• ability to write reports and correspondence
• ability to speak effectively before groups
• ability to apply math concepts including addition, subtraction, multiplication, division and algebra
• ability to understand computer programs like Toast, Excel, Birchstreet