Join Trilogy Hotel in Montgomery,AL,USA as a Front Desk Agent-Quick

Ascent Hospitality is a dynamic company specializing in hotel management with an extensive portfolio of properties and a strong pipeline of new developments and acquisitions. The company prioritizes people over numbers, fostering a culture that delivers memorable experiences not only to guests but also to their team members. At Ascent Hospitality, collaboration and a unified purpose are cornerstones of their work environment. Their leadership team seeks accomplished individuals passionate about serving others, possessing strong communication skills, and capable of adapting to challenges and change. This commitment to excellence ensures that both team members and guests have rewarding interactions and experiences throughout their stay. Ascent Hospitality is currently seeking a uniquely qualified hospitality professional to join their team as a Front Desk Agent. This role plays a critical part in guest service operations by handling all front desk activities efficiently and following all brand standards and operational procedures. The Front Desk Agent will be responsible for enhancing guest satisfaction through proactive service, a warm welcome, and clear communication. This role involves managing the check-in and check-out processes, upselling hotel services to increase revenue, and upholding security and liability protocols to safeguard the hotel's assets. Working closely with various hotel departments — including housekeeping, management, and sales — the Front Desk Agent facilitates smooth daily operations and helps create personalized guest experiences, particularly for groups and event attendees. In this position, the candidate will be expected to maintain a professional appearance and demeanor at all times, demonstrating excellent organizational skills and the ability to handle guest requests promptly. They must be knowledgeable about hotel amenities, rates, and policies, and proficient with front office computer systems and telephone operations. Problem-solving skills and the ability to handle guest complaints with professionalism and courtesy are essential. Flexibility in work hours is required to meet the demands of a hospitality environment. The Front Desk Agent role offers excellent opportunities for career growth within Ascent Hospitality, supported by a comprehensive benefits package including competitive salary, health benefits including dental and vision, 401k with employer match, paid time off, uniforms, and employee discount programs. This role is ideal for individuals who are committed to delivering outstanding guest service and who thrive in a fast-paced, team-oriented environment.

• High school education or equivalent
• Previous experience as a hotel Front Desk Agent preferred
• Ability to understand, read, write, and speak English
• Familiar with computer use and office equipment operation
• Excellent communication and organizational skills
• Ability to comply with standardized procedures
• Must be able to work flexible hours
• Must have excellent customer service skills
• Ability to work without constant supervision