Join Team:Director Of Operations-Transitions/task Force in Jersey

Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the hospitality industry. The company holds a dominant presence in major U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, while rapidly expanding its footprint internationally across Europe, Latin America, and the Caribbean. Highgate manages a portfolio of global properties with an aggregate asset value exceeding 20 billion dollars, generating over 5 billion dollars in cumulative revenues. The company provides comprehensive guidance through all stages of the hospitality property cycle, including planning, development, recapitalization, and disposition. Known for its creativity, leadership, and use of cutting-edge proprietary revenue management tools, Highgate identifies evolving market dynamics to maximize asset value and drive strong operational performance. Operating corporate offices in London, New York, Dallas, and Seattle, Highgate is staffed by some of the most experienced hotel management professionals in the industry. As a trusted partner to top ownership groups and major hotel brands, Highgate continues to innovate and lead within the hospitality management sector. The Director of Operations - Transitions/Task Force role at Highgate Hotels is a pivotal leadership position dedicated to driving hotel profitability through effective revenue generation, cost control, superior guest satisfaction, and employee development. This position focuses on maintaining the integrity of hotel operations while ensuring compliance with corporate standards and maintaining high performance levels across departments. The Director is responsible for overseeing front office operations including training and scheduling, conducting daily inspections and adjustments, and leading weekly staff meetings that focus on training and sales operations. Financial oversight is a key responsibility, including conducting monthly financial reviews with department heads, managing budget adherence, and overseeing the preparation of forecasts and reforecasts to accurately predict hotel financial performance. This role also includes mentoring management trainees and developing future managers through competency and corporate-sponsored training programs. In addition to operational oversight, the Director of Operations is tasked with conducting hiring processes, managing employee performance appraisals, and ensuring adherence to Highgate's standards of guest service and employee conduct. The role oversees compliance with all relevant health, safety, and liquor laws, and the implementation of loss prevention measures within Food and Beverage (F&B) departments. The Director also plays an active role in client relations and sales efforts by meeting with clients and assisting during property tours. Highgate expects this role to demonstrate strong leadership qualities in motivating and developing teams, maintaining physical property standards, and ensuring exceptional guest experiences. Commitment to travel is required approximately 50% within the Eastern region for about one year. This yearly salaried position represents an exceptional opportunity for a seasoned hospitality professional to lead diverse operations within a dynamic global hospitality group. The Director of Operations at Highgate Hotels will be instrumental in sustaining and elevating the brand's performance through strategic management, operational excellence, and fostering a collaborative team environment. This role is ideal for candidates with progressive hotel management experience, strong financial acumen, and a passion for delivering outstanding guest service.

• At least 6 years progressive experience in a hotel or a related field
• Rooms experience
• Ability to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly
• Maintain warm and friendly demeanor at all times
• Effective communication verbally and in writing
• Ability to listen, understand, and clarify concerns
• Ability to multitask and prioritize departmental functions
• Attend all required meetings and trainings
• Maintain regular attendance per scheduling needs
• Maintain high standards of personal appearance and grooming
• Comply with Highgate Hotel standards and regulations
• Maximize productivity and assist in problem solving
• Effective in handling problems proactively
• Ability to understand and evaluate complex information
• Maintain confidentiality
• Perform other duties as assigned by management