Join Team in Fort Lauderdale,FL,USA:DISPATCHER-Fort Lauderdale,FL

The hiring establishment is a reputable service provider specializing in accessible transportation solutions at a major airport. This organization is dedicated to ensuring that passengers requiring wheelchair services receive timely, safe, and efficient assistance throughout their travel experience. As a key player in airport operations, the company continuously seeks to enhance its operational effectiveness and customer service standards, positioning itself as a leader in specialized wheelchair transportation coordination. The company operates with a commitment to safety, professionalism, and excellent communication, engaging with both clients and wheelchair agents to deliver seamless service at one of the busiest travel hubs. The role of Control Center Dispatcher/Scheduler is pivotal within this organization. This position involves overseeing and managing the operation of wheelchair services at the airport, ensuring that wheelchair agents are efficiently dispatched to flights in a timely manner. The Control Center Dispatcher/Scheduler acts as the hub of communication between clients, passengers, and wheelchair attendants, making certain that all parties are informed and well-prepared to meet service requirements. This role demands high proficiency with Avtech Dispatch software to monitor and coordinate requests and responses, alongside managing schedules through platforms like Celayix to optimize workforce deployment. The Control Center Dispatcher/Scheduler is responsible for maintaining accurate records of tablet assignments, tracking breaks and lunch periods, and ensuring compliance with safety protocols. Moreover, this position fosters strong relationships with team members and clients, promoting a culture of accountability, safety, and continuous communication. In fulfilling these duties, the Control Center Dispatcher/Scheduler plays an integral part in supporting both the operational efficiency and safety compliance of wheelchair services. They are responsible for reporting inconsistencies, ensuring that all tasks are documented in Avtech, and collaborating closely with management to stay updated on flight schedules and client requests. The role requires a blend of technical skills, customer service orientation, and the ability to handle fast-paced, stress-inducing situations with composure. Attention to detail and organizational skills are paramount for managing employee schedules effectively and maintaining a clean, organized work environment. Overall, this role provides an excellent opportunity for individuals who have a passion for logistics, team coordination, and improving passengers’ travel experiences through dedicated, empathetic service. The ideal candidate will be adaptable and quick to learn, possess computer literacy in programs such as MS Office, and demonstrate strong communication skills in English. Experience in airport operations is preferred, but the company values a willingness to learn and a positive, solution-focused attitude in candidates. By joining this team, the Control Center Dispatcher/Scheduler contributes directly to a vital area of airport service where timely assistance can significantly impact passenger satisfaction and operational success.

• high school diploma or equivalent
• pass a background check and drug test
• computer literacy in MS Office such as Word, Excel and Outlook
• ability to work flexible hours including weekends and holidays
• excellent communication skills in English
• ability to multitask and manage stressful situations
• strong organizational skills
• professional demeanor and positive attitude