Join Flightsafety International in Pearland,TX,USA as a Client

FlightSafety International is the world’s premier professional aviation training company, renowned globally for its commitment to excellence in pilot and aviation technician training. Established as a leader in the aviation industry, FlightSafety supplies state-of-the-art flight simulators, visual systems, and display technologies to commercial airlines, government bodies, and military organizations across 167 countries and independent territories. Operated through an extensive network of Learning Centers and training locations throughout the United States, Canada, France, and the United Kingdom, FlightSafety boasts the world’s largest fleet of advanced full-flight simulators, providing award-winning maintenance training that enhances the skills and safety knowledge of aviation professionals worldwide. The Client Services Representative at FlightSafety International plays a pivotal role as the frontline ambassador, delivering excellent customer service experiences through both verbal and written communication channels. This full-time role integrates customer interaction, administrative support, and operational responsibilities critical to supporting the seamless training experience of FlightSafety’s clients. The Client Services Representative manages multiple phone lines efficiently, handles client inquiries with professionalism, and ensures all administrative processes and customer-facing documentation meet the company's high standards. This position requires a detail-oriented individual who can greet and guide clients and guests professionally at the front desk and conduct center tours when necessary, ensuring guests feel welcomed and informed. Responsibilities also include managing visitor logs and complying with export regulations to maintain a secure and organized environment. Coordination of client hotel and car accommodations, issuing luggage tags, and providing detailed client schedules via email, print, or the proprietary FSI app are fundamental to this role. The Client Services Representative facilitates login assistance for client-facing applications such as FlightBag and the FlightSafety App, crucial tools for the training process. They support the creation of client roster reports and other enterprise-level reports, participate in training check-ins, manage electronic training folders, and oversee the shipping of completion documents with accuracy and timeliness. Additional duties include assisting with center supply inventory, front desk upkeep, gift shop sales, accounts payable processing, monthly sales tax reporting, and organizing customer lunches to support client relations. Furthermore, this role encompasses responsibilities such as notarizing official documents, managing TSA application processes, and handling visa-related documentation including M-1 Visas and invitation letters. The Client Services Representative is also tasked with processing all client training completion documents, managing the ROT dashboard, and ensuring compliance with the Personal Data Protection System (PDPS) for client consent procedures. This position may involve training entry-level customer support team members, emphasizing FlightSafety’s commitment to continuous development and excellent service delivery. Ideal candidates bring an Associate degree and one to two years of experience in customer service, hospitality, or administration. Strong customer service skills, adaptability to diverse client personalities, and proficiency with multi-line phone systems and office equipment are essential. Candidates must excel in multitasking, prioritization, and time management in a dynamic, fast-paced environment. The role also demands strong written and verbal communication skills, fluency in English, and proficiency with MS Office Suite and basic computer skills including typing at 45 WPM. FlightSafety International promotes an inclusive workplace, providing equal employment opportunities without discrimination. The physical demands of the job involve hands-on interaction, standing, walking, and working in a moderate noise environment. Clear communication and attention to detail in all aspects of this role contribute to the company’s reputation as a global leader in aviation training.

• Associate degree from a two-year college or technical school preferred
• one to two years related experience in customer service, hospitality, or administration
• excellent customer service skills
• ability to adapt and respond to different personalities
• proficiency with multi-line phone systems and office equipment
• ability to work in dynamic and fast-paced environments
• approachable demeanor
• strong multitasking, prioritization, and time management skills
• professional interaction with colleagues
• punctuality and accountability
• fluency in English with strong verbal and written communication skills
• working knowledge of MS Office Suite
• basic computer skills with typing speed of 45 WPM