Jetblue is Immediate Start a Aviation in Huntsville,AL,USA | Hiring

Sonesta is a renowned hospitality company recognized for delivering exceptional guest experiences across its global portfolio of hotels and resorts. Known for its commitment to service excellence, Sonesta operates in various segments including luxury, extended stay, and full-service hotels, catering to both leisure and business travelers. With a strong presence in major US cities and international locations, Sonesta prides itself on creating welcoming environments where guests feel valued and cared for. The company emphasizes diversity, equal opportunity, and continuous improvement in its workplace culture, making it a sought-after employer in the hospitality industry. The role of Guest Services Agent (GSA) at Sonesta is crucial in representing the brand and ensuring a positive first impression for every guest who walks through the hotel doors. As a frontline employee, the GSA acts as the primary point of contact, responsible for handling front desk operations and supporting the hotel’s Operational Manager. This position involves utilizing front desk technology systems efficiently to manage guest check-ins, check-outs, and reservation inquiries. The GSA must deliver personalized service by actively engaging with guests, addressing their needs, and promoting Sonesta’s standards of hospitality, known as the Sonesta G.U.E.S.T. standards. The Guest Services Agent’s duties include managing room key issuance, processing cash and credit transactions securely and accurately, and handling guest information with confidentiality. The role also requires coordinating guest requests and ensuring the prompt delivery of hotel services, which may extend to overseeing services like the shoppe and in-house beverage offerings. Adhering to all local laws, including those related to health and alcohol service regulations, is a vital part of the position to maintain compliance and ensure guest safety. Those in this role are expected to work collaboratively with other shifts and departments, fostering teamwork that contributes to overall guest satisfaction and operational efficiency. Additionally, the GSA supports revenue-generating initiatives by assisting with reservation bookings, cancellations, and upselling room options when appropriate. Physical demands of the job include standing for extended periods, lifting up to 50 pounds, and performing various movements necessary to support the fast-paced hotel environment. The position may require working various shifts, including mornings, evenings, weekends, and holidays. Overall, the Guest Services Agent position at Sonesta offers an opportunity to be part of a dynamic hospitality team focused on delivering memorable guest experiences and maintaining the company’s high standards. Benefits include comprehensive health insurance options, retirement plans with company match, paid leave, and employee discounts, reflecting Sonesta’s commitment to employee well-being and career growth. Employment with Sonesta is offered on an equal opportunity basis, emphasizing inclusion and fairness across all hiring practices.

• High school diploma or equivalent required
• One year of previous hotel experience or retail customer service preferred
• Previous background from the extended stay industry preferred
• Ability to speak, read, and write fluent English
• Professional verbal and written communication skills
• Mathematical skills including basic math, budgeting, profit/loss concepts and percentages preferred
• Problem solving, reasoning, motivating, organizational and training abilities preferred
• Experience with Microsoft Office and Opera systems preferred
• Required to obtain ServSafe certification
• May be required to obtain TIPS certification
• Valid driver’s license required
• Frequently standing up, bending, climbing, kneeling and moving about the facility
• Carrying, lifting or pulling items weighing up to 50 pounds
• Frequently handling objects and equipment
• Standing for extended periods of time
• Required to work mornings, evenings, weekends and holidays