American Airlines hiring Airport near Honolulu,HI,USA | Apply Now

Highgate Hotels is a premier real estate investment and hospitality management company that stands out as an industry innovator. With a commanding presence in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand its influence across Europe, Latin America, and the Caribbean. The company's expansive portfolio boasts an asset value exceeding $20 billion and generates over $5 billion in revenues. Highgate offers expert guidance throughout all hospitality property stages, including planning, development, recapitalization, and disposition. They are known for creating bespoke hotel brands and employing cutting-edge proprietary revenue management tools that enhance market performance and maximize asset value. The executive leadership at Highgate comprises some of the most experienced hotel management professionals, making the company a trusted partner among ownership groups and hotel brands alike. Highgate maintains corporate offices in London, New York, Dallas, and Seattle, reflecting its global reach and influential market position. The Hilton Garden Inn Waikiki Beach, located in the heart of Honolulu just two blocks from the famous Waikiki Beach, is part of the Highgate portfolio. Many guest rooms at this hotel feature walk-out patios with stunning views of the ocean or city skyline. Nestled adjacent to the International Market Place, with its wide selection of 75 retail shops and dining options across seven signature restaurants, the hotel offers both convenience and luxury for guests who want to explore or relax. The property itself features two restaurants, a marketplace, and a beautiful outdoor pool, providing various amenities to ensure an enjoyable guest experience. The Rooms Manager role at Hilton Garden Inn Waikiki Beach is vital to the hotel's operational success. This position involves assisting in the management of various departments within the Rooms Division, including Guest Services, Concierge and Uniformed Services, Housekeeping, Laundry, Security, Communications, and Reservations. The Rooms Manager plays a key role in fostering a customer service culture that is attentive, friendly, efficient, and courteous, thereby ensuring a high-quality guest experience while optimizing room revenue and productivity. This position requires a strong leader capable of motivating, coaching, counseling, and disciplining staff in alignment with Highgate’s standard operating procedures (SOPs). The Rooms Manager participates actively in recruitment, onboarding, training, and performance management of the Rooms Division team members. They ensure compliance with company policies, standards, and procedures, maintain communication and collaboration across departments, and oversee guest satisfaction and problem resolution at all times. Moreover, the Rooms Manager is responsible for daily operational audits, ensuring cleanliness and maintenance standards, and managing financial aspects such as expense control and revenue maximization through forecasting and data analysis. This role demands excellent communication skills, multitasking abilities, and a service-oriented attitude to address guest and employee concerns effectively. The position also involves participating in management coverage duties and requires a physical ability to handle medium work demands. In summary, the Rooms Manager at Hilton Garden Inn Waikiki Beach offers an exciting leadership opportunity within a globally recognized hospitality company. The role blends operational oversight, team development, guest service excellence, and revenue management to uphold Highgate’s reputation for innovation and quality hospitality management.

• At least 5 years of progressive experience in hotel or related field
• or a 4-year college degree and at least 1 year of related experience
• or a 2-year college degree and 2 or more years of related experience
• previous supervisory experience
• proficiency in Windows, spreadsheets and word processing software
• ability to work long hours
• ability to exert medium physical effort occasionally
• effective verbal and written communication skills
• strong ability to listen and clarify concerns
• multitasking and prioritization skills
• friendly, courteous and service-oriented attitude
• attendance in required meetings and trainings
• participation in manager on duty coverage
• compliance with personal appearance standards
• adherence to company safety and operational standards
• ability to identify and solve problems
• ability to handle confidential information
• willingness to perform additional duties as assigned