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Atlantis Casino Resort Spa is a renowned luxury resort and casino located in Reno, Nevada, offering guests an exceptional experience defined by world-class amenities, entertainment, gaming, dining, and accommodations. As a prominent player in the hospitality and casino industry, Atlantis is committed to delivering four diamond service standards reflecting excellence, professionalism, and guest satisfaction. The resort fosters a vibrant team-focused environment that prioritizes employee recognition and career development, ensuring that every team member contributes to a high-level guest experience and operational success. Atlantis Casino Resort Spa invites talented professionals who embody initiative, integrity, and commitment to join their team and support the company’s vision, mission, and values. The Hotel Front Desk Manager role is an on-site leadership position within the casino and hotel environment, working closely with both internal teams and external guests. This dynamic role is pivotal in managing front desk operations including guest services, talent management, scheduling, training, and compliance. The manager’s work schedule varies and may involve evenings, weekends, and holidays to align with the operational demands, emphasizing flexibility and dedication. Under the direction of the Hotel Manager, the Front Desk Manager assumes accountability for delivering four diamond guest service through effective team member coaching and leadership. This position involves direct oversight of front desk staff performance, handling guest complaints to ensure satisfaction, managing scheduling and disciplinary actions according to company policies, and coordinating seamlessly with other departments such as reservations, VIP services, and housekeeping. Maintaining compliance with all federal, state, and local employment laws is a fundamental part of the role. Ideal candidates for the Hotel Front Desk Manager position bring at least two years of leadership experience in a high-occupancy resort setting, especially within hotel front desk functions. A strong aptitude in managing hotel inventory and pricing, along with excellent written and verbal communication abilities, are essential to succeed. Proficiency with computer systems such as Infor and LMS is preferred, along with the ability to interpret reports and guest folios accurately. The position requires adherence to strict appearance standards to maintain the resort’s professional image. Joining the Atlantis Casino Resort Spa team means becoming part of a company that values personal growth, career advancement, and team member well-being. The resort offers comprehensive benefits packages including medical, dental, vision coverage, and more, along with retirement savings plans like 401K with discretionary employer matching. Employees enjoy paid vacation and holiday pay, education tuition reimbursement programs, weekly resort prizes, career development workshops, free daily meals, and robust internal advancement opportunities. This culture of recognition and appreciation creates an inspiring atmosphere where each team member is motivated to deliver superior service and uphold the resort’s prestigious reputation.

• must be at least 21 years of age
• Nevada Gaming Control Card required
• minimum of 2 years hotel front desk management experience at a high-occupancy resort
• ability to work varied shifts including weekends and evenings
• must adhere to appearance standards including no visible tattoos, piercings or unnatural hair colors
• strong communication skills
• computer proficiency
• ability to manage multiple priorities in a fast-paced environment