Indianapolis,IN,USA Job:Concierge-Apply Now!(Full-time) | Hiring

Invited is a leading company in the hospitality and service industry with a rich history dating back to 1957. As the largest owner and operator of private clubs nationwide, Invited manages an extensive portfolio of over 130 country clubs, city clubs, and athletic clubs across the United States. The company prides itself on its central purpose of building meaningful relationships and enriching the lives of its members, guests, and over 17,000 employees. Invited’s clubs offer a range of first-class amenities including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Through its robust network and commitment to exceptional service, Invited fosters a unique and inclusive culture that values warmth, professionalism, and the creation of memorable experiences. The Concierge role at Invited is a vital position within the Member Experience team, dedicated to delivering superior service that creates extraordinary moments for club members throughout their visit. This role requires a personable, professional, and service-oriented individual who excels at managing phone calls, reservations, emails, and member inquiries. The Concierge not only assists members but actively fosters meaningful connections by supporting outreach to new and at-risk members, promoting club events and amenities, contributing to social media and member communications, and helping coordinate member experience initiatives. The Concierge embodies the club’s core values of Warm Welcomes, Magic Moments, and Fond Farewells, ensuring that each interaction enhances member satisfaction and loyalty. Responsibilities include greeting members and guests warmly, providing detailed information about club facilities and services, managing reservations, and promoting club offerings to increase member engagement. This position reports directly to the Member Experience Director and plays a crucial role in maintaining the welcoming and professional atmosphere of the club. The Concierge also supports various projects and initiatives aimed at enhancing the overall member experience and engagement. The role calls for strong organizational skills, the ability to multitask efficiently under pressure, and effective communication across different channels, including verbal, written, and social media. Members’ needs are anticipated and met with personalized attention, making the Concierge a key contributor to the club’s reputation and success. Invited offers a collaborative work environment where employees are encouraged to take initiative in their personal and professional growth, supported by a comprehensive Total Rewards package for full-time team members. Benefits include medical, dental, and vision coverage, life insurance, disability insurance, a 401(k) retirement savings plan, and generous paid time off and leave programs.

• high school diploma or equivalent
• a minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
• possess a service-oriented mindset with the ability to make every member and guest feel valued
• friendly and personable with a positive can-do attitude
• professional and welcoming phone demeanor
• positive attitude with a collaborative team spirit