Immediate Start:Aviation in Wilmington,NC,USA | Hiring

The Regional ECPC Pain Clinic is a specialized healthcare facility dedicated to providing comprehensive pain management services to patients in the region. The clinic operates within a compassionate and professional environment, focusing on addressing the complex needs of patients dealing with various pain conditions. With a commitment to quality care and patient satisfaction, the Regional ECPC Pain Clinic integrates advanced medical practices with a supportive administrative team to ensure smooth operations and positive patient experiences. The Front Desk Receptionist plays a critical role as the first point of contact for patients entering the ECPC Pain Clinic. This full-time, non-exempt position falls under the administrative department and reports directly to the Practice Manager. The receptionist’s primary responsibility is to establish a welcoming and professional atmosphere while managing multiple administrative tasks with accuracy and efficiency. Key duties include answering and directing incoming phone calls, checking patients in and out, verifying insurance coverage, and processing payments. Furthermore, the Front Desk Receptionist assists with appointment scheduling and follows up on missed visits to maintain patient engagement and clinic productivity. This role requires proficiency with electronic medical record systems, specifically eClinicalWorks EMR, to document patient information, secure authorizations for procedures, and manage referral correspondence. Strong communication and organizational skills are essential for effectively collaborating with clinical staff, physicians, and patients, ensuring timely and accurate information flow. The ability to remain composed during stressful situations and maintain patient confidentiality according to HIPAA regulations is mandatory. Candidates for this role must have a high school diploma and a minimum of two years’ experience as a medical front desk receptionist, with knowledge of medical terminology, insurance verification, and preferably prior authorizations and referral management. This position demands a high level of multitasking ability, time management, and problem-solving skills to handle the fast-paced, sometimes unpredictable environment of a medical office. Physical requirements include the capability to stand and walk for extended periods, operate office equipment with manual dexterity, and lift up to 50 pounds. Joining the Regional ECPC Pain Clinic means becoming part of an equal opportunity employer that values diversity and inclusion in the workplace. The clinic prioritizes creating a positive and supportive environment for both employees and patients, emphasizing the importance of professional growth and community health outcomes. Overall, the Front Desk Receptionist position offers an excellent opportunity for dedicated administrative professionals seeking to make an impactful contribution within the healthcare sector.

• High school diploma
• two years medical front desk receptionist experience
• knowledge of medical terminology and insurance verification
• knowledge of prior authorizations and referral management preferred
• proficient with electronic medical records
• ability to communicate and collaborate effectively with staff, physicians, and external customers
• strong ability to multi-task and move from one project to another
• works to resolve problems or determines an appropriate course of action in a timely manner
• strong time management, follow-through, and organizational skills