Immediate Opening in Wichita Falls,TX,USA for a Guest Services

Pilot Company is a prominent leader in the travel center industry, with an extensive network spanning over 750 retail and fueling locations across 44 states and six Canadian provinces. Founded in 1958 by Jim A. Haslam II and currently overseen by CEO Adam Wright, the company has grown substantially to employ more than 30,000 team members nationwide. Pilot Company's energy and logistics division is a top fuel supplier, boasting one of the largest tanker fleets in the country, and plays a critical role in servicing oil operations in some of the nation’s busiest basins. The company’s success is anchored in a diverse portfolio of brands supported by expertise in supply chain, retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing. Pilot Company remains deeply committed to its founding values, fostering a people-first culture that emphasizes respect, teamwork, and community involvement. This dedication extends to serving guests, supporting team members, and maintaining productive partnerships with trucking companies and vendors. The company's mission centers on fueling people and keeping North America moving, reflecting a strong sense of purpose and social responsibility. The inclusive hiring practice ensures all qualified applicants receive fair consideration irrespective of race, color, religion, sex, national origin, disability, protected veteran status, or other legally protected characteristics, with a special encouragement for military applicants. The Shift Leader role is a key supervisory position within Pilot Company's retail stores, responsible for guiding employees and managing daily store operations to ensure efficiency and high customer satisfaction. Shift Leaders serve as mentors and frontline managers, demonstrating excellent customer service skills and the ability to meet the needs of diverse customers and staff. This position requires self-motivation and a readiness to assist store managers with various operational tasks that contribute to the smooth running and maintenance of the facility. Shift Leaders at Pilot Company are expected to have a solid understanding of retail operations and the company's strong commitment to product quality and customer service excellence. The ideal candidate can manage team dynamics effectively, provide leadership during their shift, and contribute positively to a customer-focused culture. Typical compensation for this role ranges from $13.44 to $19.49 per hour, depending on experience and qualifications. This employment opportunity offers a flexible schedule that includes nights, days, weekends, and holidays, making it suitable for individuals seeking adaptable work hours within a reputable and growing company.

• High school diploma or equivalent
• previous retail experience preferred
• strong customer service orientation
• ability to use basic computer and calculator functions
• excellent interpersonal skills
• must be able to work flexible shifts including nights, weekends, and holidays
• must pass background check
• willingness to follow company policies and procedures