Immediate Opening in Savannah,GA,USA for a Hotel General

American Cruise Lines is the largest USA-flagged cruise line operating exclusively within the United States, specializing in offering a unique small ship cruise experience. With no more than 200 passenger vessels in its fleet, American Cruise Lines crafts intimate and personalized journeys along America's beautiful rivers and coastal waters. The company has built a reputation for excellence and hospitality, continuously expanding its fleet with newly constructed vessels to enhance the guest experience. Known for its commitment to quality and American values such as optimism, commitment, patriotism, and merit, American Cruise Lines embraces the mission to Share America's Story on the Finest American Ships. Employment with American Cruise Lines offers a dynamic environment for individuals passionate about hospitality and delivering superior service. The company operates primarily with an onboard, live-and-work lifestyle that integrates recreational and professional environments. The role of Hotel General Manager (HGM) aboard American Cruise Lines’ vessels is a prestigious and critical management position responsible for overseeing all aspects of the guest experience on the ship. As the senior hotel officer, the HGM manages daily operations related to hospitality, customer service, housekeeping, and food and beverage services. This position involves supervising and evaluating a diverse shipboard hotel management team which includes the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef, and Guest Service Coordinator. The HGM acts as the primary representative of American Cruise Lines to guests and is tasked with upholding the highest standards of service excellence and guest satisfaction throughout the voyage. The Hotel General Manager ensures that all shipboard employees adhere to approved company procedures and service standards, covering dining, culinary, housekeeping, shore excursions, onboard enrichment activities, guest services, crew morale, and training programs. They are accountable for the overall performance of the Hotel Department, including operational and financial management such as hotel and food inventories, shipboard business transactions, accounting, and reporting to the home office. Constant interaction with guests is a hallmark of the role, requiring the HGM to anticipate guest needs, respond promptly to requests, and resolve any issues efficiently. The HGM must maintain a visible and active presence during meal services, cocktail hours, and onboard events, demonstrating leadership and embodying the company’s values of hospitality, professionalism, and safety. This position is ideal for dynamic, motivated individuals who thrive in fast-paced environments and are eager to contribute to a memorable and seamless cruising experience aboard some of America's finest small cruise ships. Employment includes living and working onboard the ship for blocks of 6 to 8 weeks, with accommodations and meals provided, along with a comprehensive benefits package including medical, dental, and a matching 401k plan.

• 3+ years of hotel or food and beverage management experience
• Bachelor’s degree in business or hospitality management is preferred
• Proficiency in Microsoft Office Suite applications
• Willing to live and work aboard the ship
• Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing
• Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing
• Transportation Worker Identification Credential (TWIC)