Immediate Opening in Missoula,MT,USA for a Front Office

The Wren is a vibrant hospitality establishment known for its dedication to providing exceptional guest experiences. As a part of Columbia Hospitality, The Wren benefits from a strong foundation rooted in values-driven culture and a commitment to creating memorable moments for every guest. Columbia Hospitality is renowned for its people-first approach, cultivating an inclusive, supportive, and engaging work environment. This organization embraces diversity and values fresh perspectives, ensuring a welcoming atmosphere for both employees and guests. The Wren, as a dynamic hotel, prides itself on delivering exceptional service through a team-oriented approach, where every staff member contributes to a seamless and enjoyable stay for guests. With a focus on hospitality excellence, The Wren offers a unique blend of cultural richness and contemporary comfort, making it an inviting destination for travelers and visitors alike. The Front Desk Receptionist role at The Wren is integral to the guest experience. This position is perfect for a master multitasker who thrives in fast-paced environments and is passionate about creating delightful, memorable interactions for guests. The receptionist will be responsible for managing guest check-in and check-out processes efficiently, including handling room credits, key distribution, and resolving guest issues with professionalism and discretion. This role supports the Guest Services and Front Office teams by performing both financial and service-related tasks that enhance the overall guest experience. Working at the front desk requires excellent communication skills, a friendly demeanor, and the ability to anticipate and respond to guests' needs. The position offers hourly pay of $20.00, eligibility for tips and tip pooling, and the opportunity to get paid daily, making any day payday. Additionally, employees receive paid time off, holiday pay, and a comprehensive benefits package including medical, dental, vision, disability insurance, and 401K plans. Employees at The Wren enjoy a values-based culture known as #OMGLIFE, fostering a collaborative and respectful workplace where employees are encouraged to bring fresh ideas and perspectives. The company also promotes work-life balance and personal growth through an online learning platform and opportunities for committee and task force participation. The staff benefits from discounted lodging, dining, spa, golf, and retail options, as well as access to exclusive third-party perks including discounts on pet insurance, rental cars, entertainment tickets, and theme park admissions. The Wren is committed to employee well-being and community engagement through programs such as the Employee Assistance Program, volunteer opportunities under "Columbia Cares," and a referral bonus program that rewards recruitment efforts. This role requires flexibility with scheduling, including weekend, peak hour, and holiday shifts, and provides a supportive team environment where every day brings new challenges and opportunities to shine.

• High school diploma or equivalent
• Must have hospitality or customer service experience preferred
• Ability to use property management systems
• Excellent communication and interpersonal skills
• Ability to handle cash and use POS systems preferred
• Must hold a valid driver's license
• Flexibility to work weekends, holidays, and peak hours
• Ability to work in a fast-paced, dynamic environment