Immediate Opening in Berkeley,CA,USA for a Guest Services Associate

Travel + Leisure Co. is recognized as the world’s leading vacation ownership and travel membership company, providing unforgettable experiences through a diverse and growing portfolio of resort, travel club, and lifestyle travel brands. Committed to connecting people with extraordinary vacations, Travel + Leisure Co. operates with a mission to put the world on vacation. Through innovation and continual growth, the company creates a dynamic and engaging workplace where associates contribute to delivering unparalleled travel experiences. Travel + Leisure Co. prides itself on inspiring millions of travelers worldwide by turning vacation dreams into reality. The company's inclusive and energetic environment fosters excellence while encouraging collaboration and creativity, making it a place where employees enjoy their work and thrive. The Guest Services Associate role at Travel + Leisure Co. is essential in creating memorable vacation experiences by delivering outstanding hospitality from the moment guests arrive until their departure. This position is frontline and people-focused, where the associate's warm welcome, friendly demeanor, and exceptional service skills directly impact guest satisfaction and overall resort reputation. The role involves welcoming a diverse array of guests from around the globe, guiding them through registration processes, handling transactions securely, and providing detailed information about the resort and surrounding attractions. In addition, the associate assists with reservations, room rate quotes, and responding proactively to guest inquiries and concerns. The capacity to multitask efficiently in a busy environment while maintaining attention to detail and a professional, approachable presence is crucial. Embracing a positive, can-do attitude, the Guest Services Associate acts as a key ambassador for Travel + Leisure Co.'s hospitality standards. The company offers this role on an hourly basis, starting at $25.00 per hour, recognizing the importance of rewarding team members for their contributions. This position is ideal for individuals passionate about customer service and hospitality, drawing on interpersonal skills and problem-solving capabilities with minimal supervision. Travel + Leisure Co. encourages learning, growth, and teamwork, ensuring associates receive continuous support and development opportunities. Overall, the Guest Services Associate is fundamental in ensuring each guest’s stay is smooth, enjoyable, and filled with warm, genuine hospitality. This role requires flexibility, good communication, and the ability to coordinate effectively with other departments to promote a seamless guest experience. Working at Travel + Leisure Co. means being part of a global team dedicated to excellence and fostering a culture where memories begin and lasting relationships are built. Joining this team offers an exciting opportunity to grow within the vibrant travel and leisure industry while contributing positively to the lives of travelers worldwide.

• High school diploma or equivalent
• one year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment preferred
• basic math skills and knowledge of proper cash handling procedures
• excellent communication skills with the ability to read, write and understand English
• ability to multitask and work in a fast paced environment
• strong attention to detail and organizational skills
• basic computer and office skills
• positive, professional appearance and attitude
• ability to solve problems independently
• ability to work independently or as part of a team