Hyatt Regency Buffalo - Front Desk Agent - Apply Now!

Hyatt Regency Buffalo is a premier full-service hotel located in the heart of downtown Buffalo, New York. Situated just steps away from the Buffalo Niagara Convention Center, this hotel serves as the ultimate destination for both business and leisure travelers. From its convenient location near the waterfront, KeyBank Center, and Shea's Buffalo Theatre, guests enjoy easy access to a variety of entertainment and cultural experiences. The hotel boasts a range of impressive amenities, including a luxurious spa and a rooftop pool, providing guests with a relaxing and enjoyable stay. Whether guests are visiting for conferences, events, or sightseeing, Hyatt Regency Buffalo offers a welcoming atmosphere and exemplary service that make every visit memorable. Joining the Hyatt Regency Buffalo team as a Front Desk Agent means becoming the cornerstone of guest experiences at this esteemed hotel. This role is integral in delivering exceptional customer service and ensuring that guests' interactions, from check-in to check-out, are smooth and pleasant. As the face of the hotel, the Front Desk Agent is responsible for managing the front desk operations efficiently and professionally, maintaining a warm and friendly demeanor at all times. The position requires excellent communication skills to effectively address guest inquiries and concerns swiftly, ensuring guest satisfaction and loyalty. Strong problem-solving abilities are essential for handling any challenges or issues guests may face during their stay. Additionally, the role involves multitasking capabilities, managing reservations, check-ins, and check-outs simultaneously while keeping operational processes seamless. Financial acumen is also a part of the Front Desk Agent’s duties, requiring basic understanding and management of monetary transactions and financial information associated with guest stays. Candidates should be familiar with hotel management software and the Microsoft Office suite, facilitating efficient handling of bookings and records. While a high school diploma or equivalent is required, prior experience in the hotel or hospitality industry is preferred to help meet the dynamic demands of this role. Full-time employees of Hyatt Regency Buffalo enjoy a competitive benefits package after the initial waiting period. This includes medical, dental, and vision coverage, short-term and long-term disability insurance, term life, and accidental death and dismemberment coverage. Additional benefits such as paid time off, an employee assistance program, and a 401k retirement plan contribute to overall employee well-being and financial security. Notably, the hotel also offers a daily pay option, which adds financial flexibility for its team members. This role is a fantastic opportunity for individuals passionate about hospitality and who thrive in a fast-paced environment. Those who join the Hyatt Regency Buffalo front desk team will play a pivotal role in creating lasting positive impressions and memorable guest experiences in a vibrant and dynamic hotel setting.

• High school diploma or equivalent
• Experience in a hotel or related field preferred
• Familiarity with hotel management software and Microsoft Office suite