HOTEL FRONT OFFICE SUPERVISOR

Hyatt is a global hospitality company renowned for its dedication to providing exceptional guest experiences through attentive and caring associates. With a presence in numerous countries, Hyatt operates a portfolio that includes luxury and business hotels, resorts, and vacation properties. The cornerstone of the company’s success lies in its commitment to outstanding service and the creation of meaningful experiences for guests. Known for fostering a culture of respect, innovation, and inclusivity, Hyatt is recognized as a premier employer in the hospitality industry. This job opening is for the position of Front Office Supervisor at Hyatt. The role is pivotal in overseeing the front desk operations and ensuring the delivery of seamless guest services. The Front Office Supervisor is entrusted with supporting leadership functions by assuming fundamental management responsibilities such as coaching team members, providing direction, scheduling, payroll management, and participating in the hiring process. This position requires strong communication and interpersonal relationship skills to effectively lead a team of Front Office agents. The supervisor plays a crucial role in leading associates responsible for guest registration, managing inquiries, and promoting hotel services and offers. Being a highly visible role, the Front Office Supervisor interacts directly with guests, impacting their overall experience positively through casual conversations and attentive service. Additional duties include processing payment forms, maintaining accurate records, and ensuring compliance with operational standards. This role demands a hands-on leader capable of multitasking in a dynamic and fast-paced hotel environment, dedicated to upholding Hyatt’s standards of excellence and guest satisfaction. Employment type and salary details are typically competitive and commensurate with experience, reflecting Hyatt’s standing as a top hospitality employer.

• a true desire to satisfy the needs of others in a fast-paced environment
• open availability Monday to Friday
• ability to work evenings, weekends, and holidays as needed
• experience in front office operations
• basic computer proficiency
• ability to input information accurately using complex systems
• physical ability to perform essential job functions