Hotel Front Office Agent - Hotel Rooms - El Cajon, CA

The Sycuan Band of the Kumeyaay Nation has a rich history that spans many centuries. Originally a community of people living together, farming, hunting, and fishing to survive, the Sycuan Tribe has evolved significantly over time. Today, they govern their Reservation and operate a variety of enterprises including a state-of-the-art Casino and a beautiful Golf Resort located in the San Diego region. The Tribe also manages several other business ventures that contribute to the local economy and community development. Despite these changes, the Sycuan Tribe's fundamental value of community remains deeply rooted. Sycuan is not just a business entity but a community of people working towards common goals, unified by a shared sense of purpose and belonging. Working at Sycuan means becoming part of the Sycuan family. Whether employed at the thriving Casino, the luxurious Resort, or the Tribal Government division, employees experience a supportive and dynamic work environment. This role specifically focuses on the hospitality sector within the Resort, presenting an exciting opportunity for individuals who value service excellence and guest satisfaction. The position available is a Hotel Front Desk Agent who will be responsible for registering and providing service to hotel guests. This is an hourly paid role that plays a crucial part in ensuring guests have a welcoming and smooth experience during their stay. Front Desk Agents at Sycuan are the first point of contact for guests entering the hotel and are tasked with delivering exceptional customer service, handling guest check-ins and check-outs, providing information about the hotel and resort amenities, and assisting with various guest needs. Beyond registering guests, Front Desk Agents provide valuable services such as assisting with transportation, managing wake-up calls, facilitating room service requests, and informing guests about casino promotions, contests, giveaways, and concerts. They are expected to maintain professionalism at all times, handle transactions accurately, and secure confidential guest information. The role demands strong communication skills, the ability to multitask, and a welcoming, courteous demeanor to help resolve disputes and enhance the overall guest experience. This role requires a candidate who can balance administrative accuracy with a genuine passion for hospitality. The Front Desk Agent will also be responsible for accounting transactions during their shift, including cash handling and reconciling money drawers against reports. The position encourages a proactive attitude where team members consistently uphold the image and values of Sycuan. Overall, this role is ideal for individuals seeking to contribute to a community-oriented workplace while growing their career in the hospitality industry.

• Two years of guest service experience
• Ability to interact effectively with team members and guests
• Ability to prioritize and perform multiple tasks
• Ability to communicate effectively in English
• Ability to understand and follow verbal directives and written directions
• Ability to perform data entry assignments
• Ability to maintain professionalism and composure
• Ability to accept constructive criticism
• Ability to read and complete forms and documents
• Ability to perform simple mathematical calculations
• Ability to sit or stand for up to eight hours
• Ability to work in a smoking environment
• Ability to maintain confidentiality
• Ability to appear for work on time