Hotel Front Desk Supervisor - Apply Now!

Join JSK Hospitality, one of Northern Indiana's leading hospitality groups known for its rapid growth and strong reputation for excellence in guest service and team development. As a prominent operator of Marriott, Hilton, and IHG branded hotels, JSK Hospitality continues to expand its portfolio with multiple properties and new locations, including recent acquisitions in the Kentucky market and Mishawaka. The company emphasizes a corporate culture rooted in promoting from within, recognizing potential, and investing heavily in the development of its people. JSK Hospitality offers a dynamic and rewarding work environment where employees are valued contributors, not just role-fillers, building careers in the hospitality industry with a commitment to success and growth. The Front Office Supervisor role at JSK Hospitality plays a critical leadership part within the front desk team. This position is responsible for overseeing daily front desk operations across one or more properties to ensure guests receive exceptional service from check-in to check-out. The supervisor manages front office staff by providing training, guidance, and performance evaluations, guaranteeing the team delivers seamless hospitality experiences. The role requires collaborating with various hotel departments such as housekeeping, maintenance, sales, marketing, and accounting to ensure operational efficiency and guest satisfaction. Key responsibilities include managing guest check-ins, check-outs, reservations, cancellations, and room assignments with accuracy and professionalism. A pivotal aspect of this role involves addressing and resolving guest complaints calmly and efficiently to uphold the highest standards of customer service and guest satisfaction. The Front Office Supervisor also orchestrates shift schedules, coaches staff members, participates in hiring processes, and monitors team productivity to maintain a positive and motivated work atmosphere. Additional duties encompass administrative tasks such as preparing daily operational reports, maintaining detailed guest records, handling cash and transaction accuracy, and ensuring compliance with safety and security protocols. The position demands strong communication skills, leadership capabilities, and an adaptable mindset to manage the fast-paced nature of hospitality services effectively. Candidates with experience in hotel property management systems, excellent problem-solving skills, and a passion for delivering memorable guest experiences will thrive in this role. This career opportunity represents a chance to join a vibrant company committed to hospitality excellence and employee growth. JSK Hospitality champions diversity and equal opportunity, embracing a workplace free from discrimination and unified by a shared commitment to outstanding service. If you possess a heart for service, a dedication to hospitality, and an ambition to grow professionally, the Front Office Supervisor role at JSK Hospitality offers a compelling and rewarding career path.

• High school diploma or equivalent
• Minimum 2-3 years experience in hotel front office or guest services
• At least 1 year supervisory experience
• Familiarity with hotel property management systems
• Strong communication and leadership skills
• Ability to work flexible shifts including evenings, weekends, and holidays
• Physical ability to stand and walk for extended periods
• Ability to lift and carry up to 50 pounds
• Experience with cash handling
• Customer service-focused attitude
• Ability to handle stressful situations calmly
• Proficiency in Microsoft Office
• Positive and professional demeanor