Host/Hostess - Join Us Now!

Potomac Family Dining Group operates renowned restaurant brands, including Applebee's, known for delivering exceptional dining experiences. Dedicated to customer satisfaction and high-quality service, this group emphasizes a friendly and welcoming environment for guests. Their establishments focus on fostering a positive workplace culture and upholding industry standards to ensure consistent, enjoyable visits for patrons. Applebee's, a leading casual dining chain, emphasizes community involvement, approachable menus, and warm customer service. Potomac Family Dining Group aligns with these values by promoting attentive and courteous interaction with every guest. They offer opportunities for team members to develop their customer service and hospitality skills in a dynamic restaurant atmosphere, catering to a wide range of customers daily. The Host or Hostess role at Applebee's under Potomac Family Dining Group is primarily centered around greeting guests warmly, managing seating arrangements, and providing an overall welcoming atmosphere, critical for setting the tone of the dining experience. This customer service-oriented position plays a vital role in executing the company's brand standards for guest care. The incumbent will be responsible for seating guests promptly and ensuring balanced service between server sections to maintain smooth restaurant operations. The host will actively assist in guest flow management and occasionally help with food delivery or takeout service during busy periods. This role requires excellent interpersonal skills to create an upbeat and friendly environment, including managing the waitlist efficiently and accommodating special guest needs such as booster seats or high chairs. In addition to front-facing duties, the position involves maintaining cleanliness and organization in the dining area and participating in opening and closing side work. This includes clearing and resetting tables using Apple's team delivery methods, maintaining restroom cleanliness, light cleaning duties, and managing curb appeal. The host must be proficient in operating tabletop electronic devices to explain and demonstrate their use to guests and should have basic skills in handling cleaning tools and soda fountain operation. There is no supervisory responsibility attached to this role, highlighting its focus on operational support and customer interaction. The ideal candidate will be at least 16 years old, with a friendly and engaging demeanor, and strong communication skills both verbal and written. Bilingual candidates are a plus, given the diverse clientele. Prior experience in customer service or hospitality is preferred but not mandatory. Reliable transportation and the ability to work as a team player under management direction are essential. Physically, this role demands the ability to stand and move quickly for extended periods, carry objects up to 25 pounds, and maintain balance and mobility within a fast-paced and sometimes loud environment. The working conditions might include exposure to wet floors, outdoor weather, and busy dining room noise levels. The company prioritizes reasonable accommodations to support employees with disabilities in performing essential duties. This position offers a valuable opportunity for individuals passionate about guest relations and hospitality, seeking to grow within a reputable dining group with a welcoming team environment. Candidates interested in working in a lively, customer-focused setting where they can impact the dining experience positively are encouraged to apply.

• 16 plus years old
• friendly and engaging demeanor
• prior work experience preferred
• reading, writing, and verbal communication skills required
• bilingual experience a plus
• reliable transportation required
• ability to build relationships
• ability to be a team player
• ability to follow manager instructions and guidance
• ability to communicate and behave professionally at all times