Host/Hostess - Full Time, 645am - 5:15pm - Join Us Now!

St. Luke's University Health Network is a renowned healthcare organization dedicated to delivering exceptional care to patients while fostering education and community health. As one of the most trusted health networks, St. Luke's prides itself on the skills, experience, and compassion of its employees, recognizing them as the organization’s most valuable asset. Rooted in a mission guided by unwavering commitment to excellence, St. Luke's serves not only the sick and injured but also actively educates physicians, nurses, and other healthcare providers. It strives to improve access to care in the communities it serves, ensuring that healthcare is available regardless of a patient’s ability to pay. St. Luke's emphasizes creating a supportive environment in which patients and their families receive comprehensive and compassionate care. This culture of commitment extends to all aspects of the patient experience, including food services which play a vital role in patient satisfaction and recovery. The organization is proud of its collaborative approach, encouraging communication and teamwork between food service departments, nursing staff, patients, and families to maximize meal satisfaction and nutritional care. The Host/Hostess position at St. Luke's University Health Network is a crucial role that supports the overall patient experience by managing patient meal services efficiently and courteously. The primary responsibilities include preparing, delivering, and picking up patient trays, while ensuring accurate communication of menu preferences and special nutritional requirements. The Host/Hostess acts as the frontline liaison between patients and food service operations, providing exceptional customer service and responding promptly to requests. This role requires attentiveness to detail and a compassionate approach to patient interaction, often working with patients who may have unique dietary needs or limitations. In this role, employees use advanced ordering systems such as Vision-Meals Your Way and EPIC to manage meal selections and document nutritional care orders. The Host/Hostess collaborates closely with patient care teams and food service staff to ensure that meals are tailored to support both patient satisfaction and clinical needs. Minor food preparation and portioning activities are also part of the job, adhering to health and safety policies to maintain high standards. Physical activity is significant in this role, involving walking, lifting, carrying, and pushing up to 50 pounds, which requires stamina and physical capability. The role demands excellent communication skills to interact effectively with patients, families, and healthcare teams. Knowledge of various diet types and nutritional options is essential, as is the ability to share basic diet information with patients while referring complex educational needs to dietitians. St. Luke’s Host/Hostess schedule involves four 10-hour shifts per week, including every other weekend and holiday, demonstrating the organization's dedication to continuous patient care. This position is ideal for individuals who are motivated to provide outstanding care in a supportive healthcare environment and those who want to be part of a team committed to community health and patient wellness. St. Luke’s offers on-the-job training for those with customer service or food service experience and encourages a professional, compassionate approach to all patient interactions. Overall, the Host/Hostess role at St. Luke’s University Health Network is integral to promoting patient satisfaction through quality food service support within a compassionate, dynamic healthcare setting.

• high school graduate or equivalent preferred
• must be able to communicate effectively in English
• customer service and/or food service experience preferred but not necessary
• able to walk for up to 7 hours and 30 minutes at a time
• able to sit for up to 1 hour at a time
• able to stand for up to 1 hour and 30 minutes at a time
• frequently uses handling and occasionally twisting/turning, lifting (1-50 lb), carrying (1-50 lb), pushing (1-50 lb), and pulling (1-50 lb)
• occasionally stooping/bending, climbing, reaching above shoulder level
• ability to hear normal conversation
• general vision, far vision, and peripheral vision required