Host/ Hostess - Join Us Now!

The Oneida Nation, a respected and vibrant community, is renowned for its commitment to providing exceptional entertainment and services through its premier gaming establishment in Wisconsin. As Wisconsin's first choice for casino entertainment, the Oneida Nation's casino has built a solid reputation for excellence by fostering an inclusive, professional, and fun environment for its guests and employees alike. Dedicated to a clear vision, their mission highlights the unity of gaming professionals working together to deliver a friendly, safe, and enjoyable gaming experience. Their core values of Professionalism, Accountability, Respect, Integrity, and Sincerity serve as the foundation for every interaction and decision within the organization. This is an exciting opportunity to join a team that prioritizes guest satisfaction and employee growth. The role is designed for someone who enjoys customer interaction and thrives in a dynamic casino atmosphere. With a competitive hourly wage starting at $16.39, negotiable based on experience, and performance-based commission potential, this position rewards dedicated efforts and success. Additionally, employees see wage increases after completing a successful probationary period and may benefit from shift differentials ranging from $1.00 to $3.00 per hour, depending on the timing of their shifts. The position emphasizes providing outstanding guest service by greeting visitors warmly, addressing inquiries, and assisting guests effectively across various casino offerings including promotions and loyalty programs. This role requires a resilient individual capable of handling challenging situations with professionalism and patience. Duties involve close collaboration with supervisors and other departments to resolve guest concerns and leverage marketing techniques to build guest loyalty and support revenue generation. The job also involves maintaining confidentiality and discretion while communicating with guests and colleagues and actively participating in guest-centered events both onsite and offsite. Moreover, this role is integral to monitoring and analyzing guest feedback and participation, aiming to continuously improve service quality and program effectiveness. Candidates will assist with player development programs and have opportunities to support executive team members in comping and distributing promotional items. This position is ideal for professionals with a background in marketing, sales, hospitality, or gaming, especially those with database experience related to casino marketplace systems. The working environment is vibrant but may present challenges like noise and smoke, requiring a strong commitment to guest and employee safety protocols including TB screenings. Joining the Oneida Nation's casino team means becoming part of a community that values diversity and promotes equal opportunity employment. The organization explicitly respects and adheres to anti-discrimination policies while also giving preference in employment to individuals of Indian ancestry and veterans, demonstrating its deep respect for heritage and service. The role offers a unique blend of customer service, hospitality, and gaming industry experience, supported by a comprehensive and competitive compensation package. This position is ideal for those passionate about casino entertainment and dedicated to fostering memorable experiences for all guests.

• Must be eighteen years of age or older
• High School Diploma, HSED Diploma or GED Certification is required
• Applicants age fifty and older are exempt from diploma requirement
• Three years in marketing, sales, hospitality, customer service or gaming related experience
• Ability to frequently walk, use hands, handle, reach with hands and arms, talk and hear
• Ability to work in a casino environment with higher noise levels
• Availability to work evening and/or weekend shifts
• Willingness to travel for training, meetings, conferences and presentations
• Ability to work in an environment that may not be smoke or dust free
• Tuberculosis (TB) screening or 2 step TB skin test required within 30 days of employment