Hospitality Manager - Tewksbury, MA

Wamesit Lanes is a vibrant and dynamic hospitality establishment known for delivering memorable dining and entertainment experiences. Located in a community-focused environment, Wamesit Lanes combines the charm of classic tavern hospitality with the excitement of its bowling lanes and a welcoming Links area. This integrated venue appeals to a broad spectrum of guests, from families enjoying leisure activities to groups seeking enjoyable social gatherings with exceptional food and beverages. Recognized for its dedication to excellent customer service and a fun atmosphere, Wamesit Lanes stands out as a popular destination where guests feel valued and part of a community. They are dedicated to creating an environment where employees are empowered and guests leave with unforgettable experiences that bring them back time and again. The role of Hospitality Manager at Wamesit Lanes is an exciting leadership opportunity that requires a charismatic and skilled individual passionate about elevating guest experiences and managing a multi-faceted hospitality operation. This full-time position places you at the heart of the front-of-house operations, where your leadership directly influences the quality and ambiance of the Tavern, the bowling lanes, and the Links. Your primary mission is to unify these areas under a seamless service standard that delights guests and inspires the team. You will lead with vision and heart, training and motivating staff members to deliver outstanding customer service while maintaining strict adherence to food safety regulations and company policies. As the Hospitality Manager, you will serve as an ambassador of the brand, setting the tone for a warm, inviting atmosphere that feels like home to every guest. You'll deftly handle guest feedback, turning potential concerns into opportunities for positive experiences and loyalty building. Operationally, you'll support day-to-day functions including inventory oversight and scheduling, ensuring efficiency and smoothness in all service aspects. Fiscal responsibility is also key, as you'll monitor costs and explore profitability enhancements without compromising the exceptional value guests expect. Special events and marketing collaborations fall under your remit as well, where you'll work closely with the sales and marketing teams to execute promotions and events that keep the venue fresh and engaging. Your role also includes ongoing mentorship, fostering a culture of continuous improvement, and empowering your team members to grow professionally. Community engagement is equally important; you'll represent Wamesit Lanes at local functions, forge beneficial vendor partnerships, and enhance brand presence. Finally, you'll continually evaluate and innovate the dining and entertainment experience to maintain a competitive edge and uphold the high standards that define Wamesit Lanes. This role demands a blend of leadership, customer service excellence, operational expertise, and community engagement. It’s ideal for someone with 3 or more years of restaurant or hospitality management experience, a passion for food and drink, and a natural ability to inspire others. If you thrive in fast-paced environments and are eager to lead a talented team while delivering joyful experiences to guests, the Hospitality Manager position at Wamesit Lanes offers a rewarding and dynamic career path.

• Minimum age of 18 years old
• Must have reliable transportation
• Ability to stand and walk for extended periods of 6 to 8 hours and perform physical tasks
• Comfortable working in a fast-paced, high-energy environment
• Availability to work evenings, weekends, and holidays as required
• Employment subject to successfully completing a background check and or CORI screening