Hospitality Manager - $45000 to $54000 per YEAR

Atria Senior Living is a well-established company that specializes in creating communities where employees thrive in their work, ultimately helping residents thrive in their homes. With a deep commitment to fostering a supportive and engaging work environment, Atria Senior Living’s family of brands offers a diverse range of career opportunities that come with outstanding benefits. These benefits not only support the health and well-being of employees but also encourage a healthy work-life balance and opportunities for professional growth and advancement. The organization values its employees and provides a variety of programs such as paid holidays and paid time off (PTO), annual anniversary rewards dependent on classification, and a comprehensive benefits package that includes health, dental, vision, and life insurance. Employees also have access to a retirement savings plan with a 401(k) employer match and tuition reimbursement opportunities, particularly for U.S.-based communities. Enrollment in these benefits may vary by employee classification, and anniversary reward amounts can differ by location. This demonstrates Atria’s commitment to personalized employee support and recognition. The Hospitality Manager role at Atria Senior Living is integral to maintaining a well-kept community with exceptional service for residents. This position involves a broad range of leadership and management responsibilities, focused on ensuring that hospitality services meet and exceed resident expectations. The Hospitality Manager directs the dining room and housekeeping teams, setting the tone to create unique and memorable mealtimes while ensuring that residents are pleased with their housekeeping services. This role requires someone who truly understands the importance of hospitality within a senior living environment and who can provide both operational leadership and a hands-on approach to customer service. The Hospitality Manager is instrumental in fostering a warm and inviting atmosphere that contributes to the overall satisfaction and happiness of residents. Key responsibilities include hiring, orienting, scheduling, training, coaching, and counseling dining room waitstaff and housekeeping staff. The Hospitality Manager also leads sales activities while serving as the Manager on Duty each week, which includes responding to telephone inquiries, conducting and following up on tours with prospective residents, and completing lease signings. Maintaining excellent communication, both through phone and in-person interactions, is essential, as is providing timely feedback and consistent performance management to the team. The role also involves managing labor and supplies budgets, overseeing schedules based on resident census and budgetary guidelines, and controlling overtime costs. Customer service is a priority, and the Hospitality Manager is expected to create a restaurant-style dining atmosphere, collaborating closely with the Executive Chef and General Manager or Executive Director to ensure continuous resident satisfaction with food, service, dining programs, and housekeeping. The Hospitality Manager must review daily menus with residents and staff, coordinate room service delivery when applicable, and provide leadership to maintain quality and compliance standards. This includes supporting building inspections, quality checks across housekeeping, kitchen, and dining areas, and ensuring all life and safety regulations are followed. Training and enforcing company standards related to cleanliness, sanitation, appearance, service, and resident satisfaction are critical aspects of the role. The Hospitality Manager is also responsible for setting tables in accordance with company standards, resolving issues proactively before they escalate, and acting as the Manager on Duty in the absence of the General Manager or Executive Director. Additional duties may be assigned as needed, reflecting the dynamic nature of the role.

• High School Diploma or General Education Degree (GED) required
• Two years of prior work experience in front of house supervision and leadership
• Ability to work in a team setting and provide strong customer service
• Basic computer skills in Microsoft Word, Excel, and Outlook
• Ability to carry a serving tray with at least four meals or beverages
• Ability to clean apartments and dining room as needed
• Requires driving responsibilities and valid driver's license
• Must meet company Motor Vehicle Policy standards
• Must complete all Atria specified training programs