Homewood Suites Allentown West Fogelsville - Front Desk Agent

Our establishment is a prominent hotel located in Allentown, Pennsylvania, strategically positioned to cater to a diverse clientele ranging from families visiting local attractions like Dorney Park and Wildwater Kingdom to business travelers connected to major corporations such as Mack, Nestle, and Olympus. As a respected player in the hospitality industry, our hotel prides itself on providing guests with comfort and convenience, highlighted by amenities such as a hot full breakfast served daily, evening socials from Monday through Thursday, and inclusive suite kitchens stocked with guest favorites. Additionally, facilities like a 24-hour fitness center and an indoor pool support guests in maintaining their fitness routines during their stay. This rich offering is designed to make each stay memorable and personalized, catering to the varied needs of our guests. We are currently inviting applications for the position of Front Desk Agent, a vital role within our hotel team. The Front Desk Agent serves as the frontline ambassador for our guests, tasked with creating a welcoming and seamless experience from the moment guests arrive. This position involves managing multiple guest interactions and operational responsibilities with professionalism and warmth. The Front Desk Agent must excel in customer service excellence, effectively communicating with guests and team members to address inquiries, resolve issues, and facilitate smooth check-ins and check-outs. Strong problem-solving skills are necessary to handle any concerns promptly and accurately. The ability to multitask is crucial as the role requires managing reservations, payment processes, and coordinating with various departments to ensure guest satisfaction. Candidates should possess financial literacy to deal with transactions and a familiarity with hotel management software and Microsoft Office Suite to efficiently perform daily tasks. While a high school diploma or equivalent is required, experience in the hotel or related fields is preferred to ensure readiness for the role. This position offers full-time employment with access to a competitive benefits package after an initial waiting period, including daily pay options, medical, dental, and vision coverage, short-term and long-term disability income, life and accidental death and dismemberment insurance, paid time off, an employee assistance program, and a 401k retirement plan. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional guest service in a dynamic hospitality setting.

• High school diploma or equivalent
• Experience in a hotel or related field preferred
• Familiarity with hotel management software and Microsoft Office suite
• Strong customer service orientation
• Effective communication skills
• Ability to multitask and solve problems efficiently
• Basic financial skills