Hiring:Sheraton Albuquerque Airport Hotel-Concierge in

Aimbridge Hospitality is a leading global third-party hotel management company dedicated to providing exceptional guest experiences and operational excellence across numerous properties. Known for its commitment to quality service and development of hospitality professionals, Aimbridge Hospitality manages a diverse portfolio of hotels catering to business travelers, tourists, and event attendees. The company focuses on maintaining high standards of service, fostering positive work environments, and delivering memorable stays for guests through attentive and courteous interactions. As a major player in the hospitality industry, Aimbridge Hospitality offers dynamic career opportunities and a culture of support and advancement for its employees. The Concierge role at Aimbridge Hospitality is a critical position within the hotel guest services team. The primary responsibility of the Concierge is to provide attentive, courteous, and efficient service to guests from the moment they arrive until their departure. This role requires an individual who can engage guests in meaningful conversation, recognize their needs promptly, and resolve issues effectively to ensure a flawless and satisfying experience. The Concierge serves as a vital resource for guests by answering inquiries about the city, local events, attractions, and any other information needed to enrich their visit. Beyond direct guest interaction, the Concierge supports various departments such as Sales, Front Office, and Bellman/Van, contributing to the smooth and effective operation of the hotel. This position demands exceptional customer service skills, a calm and professional demeanor under pressure, and the ability to multitask and communicate effectively. The Concierge assists with a wide range of duties including coordinating transportation, arranging city tours, handling check-ins and check-outs, and maintaining knowledge of hotel policies, VIP guests, and ongoing special events. A key focus is ensuring that every guest feels welcomed, valued, and well-informed throughout their stay. The Concierge acts as an ambassador for the hotel, exemplifying the brand’s standards and hospitality excellence. Candidates for this role should possess a high school diploma or equivalent, with college coursework in a related field considered an advantage. Prior experience in hotel or related customer service roles is preferred. Ideal Concierge candidates are quick thinkers who can evaluate and select appropriate courses of action efficiently, remain composed in high-pressure situations, and handle workplace challenges with professionalism. They must be adept at interpreting financial information, listening actively to guests and coworkers, and maintaining objectivity when solving problems. Aimbridge Hospitality offers a comprehensive benefits package for full-time employees, which includes medical, dental, and vision coverage, disability income insurance, life insurance, paid time off, employee assistance programs, and a 401k retirement plan. Additionally, the company provides the option of daily pay to support its team members’ financial wellbeing. The Concierge position thus not only promises an engaging and rewarding career path but also a supportive and enriching work environment within a globally recognized hospitality leader.

• High school diploma or equivalent
• Prior experience in hotel or related customer service preferred
• Effective communication skills
• Ability to multitask and handle high-pressure situations
• Problem-solving capabilities
• Basic arithmetic skills
• Knowledge of hospitality industry terminology
• Professional appearance and demeanor
• Reliable and punctual attendance
• Ability to work collaboratively with diverse teams
• Willingness to support multiple departments as needed