Hammond,IN,USA Full-time F&B Supervisor-Food Bazaar-Hammond,IN

Wind Creek Chicago Southland is a vibrant and dynamic entertainment resort that offers a full range of gaming, dining, and hospitality experiences. Located in East Hazel Crest, Illinois, this property is part of a reputable hospitality brand known for delivering exceptional guest service and creating memorable experiences for visitors. The resort caters to a diverse clientele, including VIP guests, and prides itself on a lively atmosphere where fun, chance, and opportunity are celebrated. They operate with a strong value system focused on fairness, personal accountability, and guest satisfaction. Wind Creek’s mission is to provide a welcoming environment where everyone feels a sense of belonging and importance while encouraging employees to perform at their best with enthusiasm and integrity. The company supports its employees with comprehensive benefits and promotes ongoing professional development within a collaborative team culture. The Food and Beverage Supervisor role at Wind Creek Chicago Southland is designed for an individual who thrives in a fast-paced, multi-shift, and complex organizational environment within the hospitality and gaming industry. As a Food and Beverage Supervisor, the successful candidate will oversee the daily operations of assigned food and beverage outlets, ensuring that all service standards and financial controls are met or exceeded. This position plays a key role in maximizing operational results by effectively managing food and beverage personnel, enhancing revenues, and controlling costs of goods. The supervisor will also provide leadership and direction to staff while supporting all casino initiatives and upholding the company’s commitment to outstanding guest experiences. This role entails direct involvement in implementing customer service programs, training initiatives, and cost control procedures that contribute to operational efficiency and guest satisfaction. The supervisor is responsible for handling customer complaints promptly and professionally to maintain high satisfaction levels. Managing scheduling and inventory to optimize service levels while controlling expenses is another critical responsibility. The position requires someone who is highly organized, with excellent communication skills, and the ability to balance multiple priorities independently and as part of a team. Additionally, the Food and Beverage Supervisor will be expected to cultivate a positive work environment that encourages staff development and motivation. The base pay for this role ranges from $20.30 to $27.50 per hour, depending on experience and skill set. Full-time employees have access to a range of voluntary benefits including group medical, dental, vision, and life insurance, a flexible spending account option, employee assistance programs, paid time off, 401(k) with matching contributions, shift differentials, and discretionary quarterly bonuses. The position requires candidates to be at least 21 years old and to have an Occupational License according to Illinois Gaming Board regulations. Ongoing training participation and compliance with health and safety standards such as ServeSafe sanitation and Responsible Vendor Alcoholic Beverage Service training are also mandatory. Wind Creek Chicago Southland offers a supportive and inclusive workplace with opportunities for personal and professional growth, welcoming applicants who are committed to delivering exceptional service and operational excellence. On-the-spot interviews are conducted weekly, enabling interested candidates to apply and potentially secure the position in an efficient and engaging process. This role is ideal for individuals looking to build a rewarding career in the hospitality industry with a well-established company that values integrity and guest experience.

• High school diploma or GED or enrolled in GED program within 6 months
• Must be twenty-one years of age or older
• Must possess Occupational License per Illinois Gaming Act
• Must complete Responsible Vendor Alcoholic Beverage Service and BASSET training
• Must complete ServeSafe Sanitation training
• Must be able to lift and carry up to 40 pounds
• Willing to work odd and irregular hours
• Willing to travel and participate in training
• Ability to respond calmly and make rational decisions in conflicts
• Must demonstrate effective communication in English
• Must successfully pass job interview and guest service audition
• Must be dependable, punctual, and mature