Guest Services Supervisor - $17 to $24 per HOUR

Omni Fort Lauderdale is an exciting new hotel set to open in Fall 2025, marking a significant addition to the vibrant hospitality landscape of South Florida. Spanning an impressive 120,000 square feet of event space, this luxury hotel aims to become an iconic landmark, renowned for offering unforgettable views of the Atlantic Ocean and a wide range of superior amenities. Situated in an unbeatable location, Omni Fort Lauderdale is directly connected to the Broward County Convention Center, conveniently adjacent to Port Everglades cruise terminal, and less than two miles from Fort Lauderdale Airport. This combination of elegance, prime location, and expansive facilities positions the hotel as a premier destination for travelers, event organizers, and locals alike. Omni Fort Lauderdale will feature multiple new dining options, a Natural Spring-inspired full-service spa, and a dynamic entertainment pedestrian plaza. Guests will enjoy access to high-end shopping, an amphitheater, charter boat docking, and a beautiful promenade, creating a multifaceted experience that seamlessly blends luxury, relaxation, and entertainment. The role of Concierge Supervisor at Omni Fort Lauderdale is critical to the overall guest experience. This leadership position focuses on overseeing the daily operations of the Concierge, Bellman, and Loyalty teams, ensuring that every guest's arrival, stay, and departure is handled with exceptional care and professionalism. The Concierge Supervisor plays an integral role in maintaining a seamless and memorable experience by coordinating efficient processes, promptly resolving guest issues, and delivering courteous, polished service. Leadership, coaching, and support of the Guest Experience team are paramount responsibilities, as the supervisor fosters high standards and excellent communication within the department and across the entire hotel. This full-time role demands a strong knowledge of hotel service standards and guest service systems. It involves being thoroughly acquainted with arrival and departure procedures, managing shift checklists, and occasionally performing duties as a Bellman or Concierge to support team operations. The Concierge Supervisor serves as the primary guest liaison, dedicated to ensuring all inquiries, requests, and concerns are addressed quickly and professionally, safeguarding confidential guest information according to established protocols. Our ideal candidate will be a natural leader with a minimum of one year of front office or guest service experience, exceptional organizational skills, and a proven ability to manage multiple responsibilities under pressure. Excellent communication skills, both verbal and written, are essential, along with the ability to collaborate successfully with various hotel departments. A strong understanding of Concierge and Bellman service standards is necessary to provide hands-on guidance and training to associates. In addition to operational duties, the Concierge Supervisor enhances guest satisfaction by applying the Power of One philosophy and consistently executing the Moments of Service standards. This role requires a proactive, guest-focused mindset, prioritizing on-site venues and local attractions to provide knowledgeable recommendations. The supervisor will also play an important role in onboarding new hires, coaching team members, monitoring performance, and ensuring all staff maintain proficiency in guest service protocols. Working at Omni Fort Lauderdale means joining a forward-thinking team dedicated to delivering personalized and memorable hospitality experiences. The environment is fast-paced and dynamic, requiring flexibility to work a variety of shifts, including weekends and holidays. Physical stamina is necessary, as the role involves moving and lifting objects up to 50 pounds and standing or walking for extended periods. Omni Hotels & Resorts is an equal opportunity employer committed to creating an inclusive and supportive workplace. We encourage candidates interested in joining our team to apply and become part of a company that prioritizes exceptional guest experiences, professional growth, and community engagement. The Concierge Supervisor position offers an exciting career opportunity in one of South Florida's most anticipated new hotels, blending luxury service, leadership challenges, and a prime waterfront location.

• Minimum of high school diploma or equivalent
• At least 1 year of experience in front office or guest service roles
• Knowledge of hotel Concierge and Bellman operations
• Strong communication skills in English
• Ability to multitask and prioritize
• Leadership experience preferred
• Ability to train and mentor staff
• Flexibility to work weekends, holidays, and various shifts
• Physical capability to perform lifting and standing tasks